Saudah Muhammad

Operate a successful freelance henna business by creating custom designs for weddings, festivals, private events, and individual clients. Consult with customers to develop personalized artwork, prepare natural henna using traditional techniques, and collaborate with event organizers to deliver professional on-site services. Built a strong portfolio that continues to attract new clients through creativity and excellent customer service.

Provided customer support for Medicare members during the Annual Enrollment Period and Aetna Welcome Program. Assisted members with enrollment, eligibility, plan benefits, and coverage questions while accurately documenting interactions in CRM systems. Coordinated with internal departments to resolve customer issues, maintained HIPAA compliance, and consistently met quality, productivity, and customer satisfaction goals in a fast-paced call center environment.

Delivered customer support for internet, cable, mobile, and billing services while assisting customers with technical troubleshooting, account management, retention, and sales opportunities. Resolved complex service issues, strengthened customer relationships, and consistently improved customer satisfaction through effective communication and problem-solving.

Supported daily business operations by managing calendars, emails, electronic records, office documentation, and administrative projects. Improved workflow efficiency while providing professional customer support and ensuring accurate recordkeeping in a virtual work environment.

Assisted Medicare Part D members with prescription coverage, pharmacy benefits, medication inquiries, and refill requests. Collected patient information, documented interactions accurately, and delivered compassionate customer service while working in a high-volume healthcare call center.

Managed escalation calls while leading a team dedicated to non-emergency medical transportation services.
Monitored call quality and delivered performance feedback to drive team improvement.
Facilitated customer scheduling and addressed service concerns efficiently.
Coordinated closely with healthcare providers to ensure timely transportation services.

Provided fast, friendly customer service in a high-volume airport restaurant while preparing and serving food according to company standards. Prepared burgers, fries, shakes, and other menu items while maintaining proper portioning, food quality, and presentation. Operated kitchen and point-of-sale equipment, maintained a clean and organized work area, restocked supplies, and followed food safety and sanitation procedures. Worked collaboratively with team members to complete orders accurately and efficiently while maintaining a positive customer experience during busy periods.

Provided customer support for utility services by assisting with billing inquiries, payment processing, service activation and disconnection, collections, and account maintenance. Resolved customer concerns efficiently while maintaining excellent service standards.

Prepared and cooked food according to established recipes, quality standards, and food safety procedures in a fast-paced airport environment. Assisted with food preparation, portioning, grilling, frying, and plating while maintaining an organized and sanitary workstation. Monitored food temperatures, restocked ingredients, rotated inventory, and ensured proper food handling and storage. Worked efficiently as part of a team to fulfill orders accurately and on time while maintaining excellent quality and cleanliness standards.

Supervised daily food service operations, managed inventory, ordered supplies, balanced cash drawers, and ensured efficient opening and closing procedures. Led team members while maintaining excellent customer service and quickly resolving customer concerns.

Provided compassionate in-home care by assisting clients with daily living activities, medication reminders, mobility assistance, meal preparation, housekeeping, and individualized care plans to improve comfort, safety, and quality of life.