Saudy Velasquez
Crosby,TX
Summary
Self-motivated owner/operator with extensive experience in logistics and customer service. Demonstrated ability to oversee operations, maintain compliance, and enhance efficiency, contributing to timely and accurate client deliveries.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Owner/Operator Truck Driver
Inversiones Velasquez
Honduras , Honduras
07.2023 - Current
- Operated trucking company, managing logistics and operations to optimize delivery routes and enhance service reliability.
- Monitored and track client deliveries to ensure timely and accurate service.
- Maintained regular communication with truck drivers, providing updates and coordinating deliveries to ensure timely resolution of issues.
- Managed daily financial operations, including budgeting, expense tracking, and cash handling.
- Supervised personnel, overseeing scheduling, training, and performance to improve operational efficiency and enhance team productivity.
Customer Service Representative
Care Solace
Encinitas, California
09.2021 - 06.2023
- Built strong relationships with customers through personalized assistance, fostering loyalty and repeat business.
- Coordinated therapy appointments for clients, ensuring timely access to services and improving customer satisfaction.
- Trained new staff on customer service protocols, enhancing team readiness to assist customers effectively.
Appointment Scheduler
km2 (Sweiger Dermatology Group )
Honduras, Honduras
10.2019 - 08.2021
- Coordinated communication between patients and medical staff to confirm appointments and streamline processes.
- Scheduled patient appointments and followed up to ensure attendance and satisfaction.
- Responded to patient inquiries about scheduling and office policies, providing clear and helpful information.
- Arranged delivery and pickup of patients' medications to ensure timely access to prescribed treatments.
Customer Service Representative
Allied Global
Honduras, Honduras
09.2016 - 03.2019
- Handled escalated complaints with professionalism and empathy.
- Assisted customers with inquiries and resolved issues promptly.
- Provided detailed product information to enhance customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Maintained knowledge of company policies and procedures for accurate support.
- Trained new staff on customer service protocols and practices.
Education
High School Diploma -
Saint John's Episcopal School
Puerto Cortes Honduras05-2014
Some College (No Degree) - Mechanical Engineering
Universidad Autonoma De Honduras
San Pedro SulaSkills
- Route planning
- Logistics coordination
- Long-haul driving
- Load securing
- Fuel management
- Compliance regulations
- Vehicle maintenance
- Operational documentation
- Logistics documentation
- Time management
- Schedule management
- Office operations management
- Data management processes
- Office administration
- Client communication
- Customer service
- Data management
Languages
English
Professional
Spanish
Professional
Certification
- Executive Microsoft Office and Excel Course
Completed training in Microsoft Excel and Microsoft Office Suite, with a focus on executive-level administrative and office productivity skills.
Timeline
Owner/Operator Truck Driver
Inversiones Velasquez
07.2023 - Current
Customer Service Representative
Care Solace
09.2021 - 06.2023
Appointment Scheduler
km2 (Sweiger Dermatology Group )
10.2019 - 08.2021
Customer Service Representative
Allied Global
09.2016 - 03.2019
High School Diploma -
Saint John's Episcopal School
Some College (No Degree) - Mechanical Engineering
Universidad Autonoma De Honduras