Saul Antigua
Rhode Island,RI
Summary
Resourceful tech support professional with over 8 years of customer service experience. Proficient in troubleshooting, customer support, and vendor relations. Solid foundation in building and maintaining computer systems, installing software, and ensuring system functionality. Skilled in system maintenance, updates, and upgrades.
Overview
9
9
years of professional experience
Work History
Driver
Uber
08.2019 - Current
- Maintain 5-star customer satisfaction rating for 8,341 rides over 4.5 years
- Utilize software application to accept customers and navigate to designated locations
- Provide exceptional customer services to individuals using rideshare
- Followed all relevant traffic laws and safety regulations.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Owner
Sovi Jewelry LLC
02.2022 - Current
- Work with vendors to purchase jewelry items
- Take online orders through established social media and eBay
- Ship and deliver jewelry orders to customers
- Collaborate with designers to complete customized orders
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Cashier
Price Rite
06.2015 - 06.2018
- Provided customer service to guests by answering questions, processing payments, and giving directions
- Maintained product inventory on shelves to ensure items were available for guests
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Science - Computer Information Systems
DeVry University
New York, NY05.2026
IT Support Specialist Certificate -
Community College of Rhode Island
Providence, RI05.2023
Associate of Science - Computer Science
Community College of Rhode Island
Providence, RI12.2020
Skills
- Troubleshooting
- Customer Support
- Vendor Relations
- Building Computers
- Installing Software
- System Maintenance
- System Upgrades
- MS PowerPoint
- MS Excel
- Windows (7,8,10)
- Mac OS/ IOS/ Android
- Computer Software and Hardware
- Customer Relations
- Small business operations
- Verbal and written communication
Additional Information
Currently learning HTML in FreeCodeCAmp and SoloLearn App
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Owner
Sovi Jewelry LLC
02.2022 - Current
Driver
Uber
08.2019 - Current
Cashier
Price Rite
06.2015 - 06.2018
IT Support Specialist Certificate -
Community College of Rhode Island
Associate of Science - Computer Science
Community College of Rhode Island
Bachelor of Science - Computer Information Systems
DeVry University
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