Summary
Overview
Work History
Education
Skills
Certification
Special Recognition Award
Languages
Timeline
Generic

Seydou Diallo

Bronx

Summary

Detail-oriented IT Technician recognized for delivering efficient solutions and enhancing system performance. Proficient in network troubleshooting, hardware configuration, and software installation, with a strong focus on problem-solving and time management. Committed to providing exceptional end-user support and ensuring seamless IT operations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Driver

Lyft, Inc
New York
01.2022 - 01.2025
  • Managed multiple deliveries per shift, optimizing routes for efficiency using GPS navigation tools.
  • Consistently met or exceeded company performance targets, including delivery time and customer rating goals.
  • Demonstrated flexibility by working varied shifts, including evenings, weekends, and holidays, to meet demand.

Picker

Baldor Specialty Foods
New York
01.2020 - 01.2022
  • Followed instructions from RF computer and picked orders accordingly.
  • Properly built a stable and well-cut pallet based on warehouse regulations.
  • Maintained a clean work environment to ensure compliance with safety regulations.
  • Carefully transported product from one location to another location.

Salesperson

Agro Tropic, Sarl
Bamako
01.2015 - 01.2018
  • Managed daily cash deposits and maintained a 100% accuracy rate.
  • Delivered exceptional customer service, leading to a 20% increase in customer satisfaction scores.
  • Designed engaging product displays, contributing to a 30% boost in seasonal sales.
  • Assisted customers with informed purchasing decisions through clear, confident product recommendations.

Technician Intern

SmartSource INC
Englewood
  • Reimaged laptops and Intel NUCs following company deployment protocols.
  • Supported development and setup of user profiles for clients to maintain appropriate access and operational efficiency.
  • Conducted testing and validation of printers and monitors to ensure hardware functionality prior to deployment.
  • Supported general IT setup and troubleshooting tasks in preparation for end-user deployment.
  • Operated equipment to support daily program activities and services.
  • Assisted team members in completing service requests efficiently.
  • Collaborated with staff to streamline operational workflows effectively.
  • Documented maintenance activities and reported issues promptly.
  • Provided technical support during community events and workshops.
  • Maintained tools and supplies to ensure readiness for tasks.

Technician Intern

InterFaith Works
Syracuse
  • Managed and maintained file organization.
  • Create spreadsheets for client data.
  • Assisted in translating and conveying key information in French between the mentor and the client to ensure clear communication.
  • Collaborated with staff to streamline operational workflows effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Computer System Support Technician - Certificate

Lincoln Technical Institute
Paramus, NJ
09.2025

Bachelor’s degree - business administration & management

Bryant & Stratton College
Syracuse, NY
01.2023

Associate’s degree - business administration & management

Bryant & Stratton College
Syracuse, NY
01.2020

Skills

  • Hardware
  • Printer installation and troubleshooting
  • PC troubleshooting and repair
  • Assembly and disassembly
  • Intermediate knowledge on building PCs
  • Proficient in Microsoft Office 365
  • Installation and maintenance
  • Windows 11
  • Troubleshooting
  • Anti-virus
  • Windows update
  • Practical knowledge in VMware
  • Virtual PC
  • Experienced in Active Directory
  • Created/Organized Multi-Level OU structures
  • Configured GPOs
  • Ability to add features to an existing DC
  • Ability to organize complex and easy-to-navigate OU structures
  • Knowledge of Windows Server 2019
  • Set up a server/client network
  • Installed and managed Active Directory
  • Creating users
  • Groups
  • ACLs
  • Group policy
  • DNS
  • DHCP
  • VPN
  • Routing
  • Basic setup of VLANS
  • Knowledge in various aspects of cloud technology
  • IaaS
  • Paas
  • SaaS
  • Knowledge of networking protocols and threats
  • Knowledge of firewall installation and configuration

Certification

  • CompTIA A+
  • Computer System Support Technician Certificate

Special Recognition Award

  • Lincoln Tech Dean’s List Award, 2025
  • Lincoln Tech Award for Perfect Attendance
  • Bryant & Stratton College Dean’s List, 2018, 2019

Languages

French
Full Professional
Bambara
Native/ Bilingual

Timeline

Driver

Lyft, Inc
01.2022 - 01.2025

Picker

Baldor Specialty Foods
01.2020 - 01.2022

Salesperson

Agro Tropic, Sarl
01.2015 - 01.2018

Technician Intern

SmartSource INC

Technician Intern

InterFaith Works

Computer System Support Technician - Certificate

Lincoln Technical Institute

Bachelor’s degree - business administration & management

Bryant & Stratton College

Associate’s degree - business administration & management

Bryant & Stratton College
Seydou Diallo
Want your own profile? Create for free at Resume-Now.com