Seydou Diallo
Bronx
Summary
Detail-oriented IT Technician recognized for delivering efficient solutions and enhancing system performance. Proficient in network troubleshooting, hardware configuration, and software installation, with a strong focus on problem-solving and time management. Committed to providing exceptional end-user support and ensuring seamless IT operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Driver
Lyft, Inc
New York
01.2022 - 01.2025
- Managed multiple deliveries per shift, optimizing routes for efficiency using GPS navigation tools.
- Consistently met or exceeded company performance targets, including delivery time and customer rating goals.
- Demonstrated flexibility by working varied shifts, including evenings, weekends, and holidays, to meet demand.
Picker
Baldor Specialty Foods
New York
01.2020 - 01.2022
- Followed instructions from RF computer and picked orders accordingly.
- Properly built a stable and well-cut pallet based on warehouse regulations.
- Maintained a clean work environment to ensure compliance with safety regulations.
- Carefully transported product from one location to another location.
Salesperson
Agro Tropic, Sarl
Bamako
01.2015 - 01.2018
- Managed daily cash deposits and maintained a 100% accuracy rate.
- Delivered exceptional customer service, leading to a 20% increase in customer satisfaction scores.
- Designed engaging product displays, contributing to a 30% boost in seasonal sales.
- Assisted customers with informed purchasing decisions through clear, confident product recommendations.
Technician Intern
SmartSource INC
Englewood
- Reimaged laptops and Intel NUCs following company deployment protocols.
- Supported development and setup of user profiles for clients to maintain appropriate access and operational efficiency.
- Conducted testing and validation of printers and monitors to ensure hardware functionality prior to deployment.
- Supported general IT setup and troubleshooting tasks in preparation for end-user deployment.
- Operated equipment to support daily program activities and services.
- Assisted team members in completing service requests efficiently.
- Collaborated with staff to streamline operational workflows effectively.
- Documented maintenance activities and reported issues promptly.
- Provided technical support during community events and workshops.
- Maintained tools and supplies to ensure readiness for tasks.
Technician Intern
InterFaith Works
Syracuse
- Managed and maintained file organization.
- Create spreadsheets for client data.
- Assisted in translating and conveying key information in French between the mentor and the client to ensure clear communication.
- Collaborated with staff to streamline operational workflows effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Computer System Support Technician - Certificate
Lincoln Technical Institute
Paramus, NJ09.2025
Bachelor’s degree - business administration & management
Bryant & Stratton College
Syracuse, NY01.2023
Associate’s degree - business administration & management
Bryant & Stratton College
Syracuse, NY01.2020
Skills
- Hardware
- Printer installation and troubleshooting
- PC troubleshooting and repair
- Assembly and disassembly
- Intermediate knowledge on building PCs
- Proficient in Microsoft Office 365
- Installation and maintenance
- Windows 11
- Troubleshooting
- Anti-virus
- Windows update
- Practical knowledge in VMware
- Virtual PC
- Experienced in Active Directory
- Created/Organized Multi-Level OU structures
- Configured GPOs
- Ability to add features to an existing DC
- Ability to organize complex and easy-to-navigate OU structures
- Knowledge of Windows Server 2019
- Set up a server/client network
- Installed and managed Active Directory
- Creating users
- Groups
- ACLs
- Group policy
- DNS
- DHCP
- VPN
- Routing
- Basic setup of VLANS
- Knowledge in various aspects of cloud technology
- IaaS
- Paas
- SaaS
- Knowledge of networking protocols and threats
- Knowledge of firewall installation and configuration
Certification
- CompTIA A+
- Computer System Support Technician Certificate
Special Recognition Award
- Lincoln Tech Dean’s List Award, 2025
- Lincoln Tech Award for Perfect Attendance
- Bryant & Stratton College Dean’s List, 2018, 2019
Languages
French
Full Professional
Bambara
Native/ Bilingual
Timeline
Driver
Lyft, Inc
01.2022 - 01.2025
Picker
Baldor Specialty Foods
01.2020 - 01.2022
Salesperson
Agro Tropic, Sarl
01.2015 - 01.2018
Technician Intern
SmartSource INC
Technician Intern
InterFaith Works
Computer System Support Technician - Certificate
Lincoln Technical Institute
Bachelor’s degree - business administration & management
Bryant & Stratton College
Associate’s degree - business administration & management
Bryant & Stratton College