Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SAUL Carranza

VISTA,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Handyman Helper

Javier Flooring
01.2015 - 03.2018
  • Assisted in completing repair projects by providing timely and efficient support to the lead handyman.
  • Provided versatile assistance across various tasks such as carpentry, plumbing, painting, and light fixture installation.
  • Supported customer relations by providing clear communication regarding project updates and estimated completion times.
  • Upheld a professional demeanor when interacting with clients leading to strong rapport building.
  • Maintained a well-stocked inventory of tools and supplies, preventing delays caused by missing materials or equipment.
  • Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
  • Removed and repaired carpet and wood flooring.
  • Answered customer questions and helped resolve various concerns.

Customer Service Representative

United Pacific
04.2018 - 02.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Maintained up-to-date knowledge of product and service changes.

Education

No Degree -

Vista High School
Vista, CA
06.2014

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Problem Resolution
  • Money handling abilities

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

United Pacific
04.2018 - 02.2022

Handyman Helper

Javier Flooring
01.2015 - 03.2018

No Degree -

Vista High School

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SAUL Carranza