Saul Mendez

CompTIA A+ Certified IT Support Specialist with a strong background in troubleshooting, repairing, and providing technical support across a range of hardware and software issues. Highly skilled in diagnosing and resolving device, software, and system errors, with a proven ability to deliver effective technical support via phone and remote sessions. Experienced in addressing issues such as system slowness, blue screens, password resets, printer configurations, and connectivity problems. Proficient in building and configuring PCs, reimaging operating systems, and performing advanced repairs, including screen replacements, keyboard swaps, battery and memory upgrades, and bottom case assemblies. In my time with the Department of Education, I supported staff and students by repairing and maintaining computers, ensuring seamless technology operations. I also played a key role in organizing and documenting laptop charging carts, managing inventory, and ensuring devices were properly distributed. I’m committed to providing well rounded support and ensuring high levels of user satisfaction through customer service and reliable solutions. With a strong foundation in networking, IP addressing, and remote desktop support, I am eager to bring my communication skills and technical expertise to an IT Support team.