Summary
Overview
Work History
Education
Skills
Interests
Languages
Websites
Certification
Timeline
Hi, I’m

SAUL SANTANA

Queens,NY
SAUL SANTANA

Summary

As a motivated and analytical professional with a background in Applied Psychology and Computer Science, I am seeking a challenging opportunity to apply my skills and knowledge in a dynamic, high-level professional environment. With a proven ability to solve problems and a keen attention to detail, I am committed to driving success and growth through data-driven insights and creative solutions. I recently graduated with a 3.2 and am currently studying for a Master's degree in Information Systems with a concentration in Data Analytics for Business, and am eager to leverage my academic training and practical experience to contribute to the success of your organization. I am confident that my passion for leveraging data to drive business outcomes, coupled with my strong analytical and problem-solving skills, will make me a valuable asset to any team.

Overview

6
years of professional experience
1
Certification

Work History

LiveCare
NEW YORK, New York

End-User Support (Customer Success Manager)
03.2023 - 05.2023

Job overview

  • Assisted customers with various types of technical issues.
  • Maintained records, logs, and lifecycle documentation of work requests.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Devised incisive workarounds and resolutions for IT-related problems.
  • Maintained positive working relationships with fellow staff and management.
  • Maintained records of data communication transactions, problems, remedial actions, or installation activities.
  • Used Zoho desk ticketing system to document and follow up with the different end-users.

Success Academy Charter Schools
Newalla, NY

Associate Teacher
01.2022 - 09.2022

Job overview

  • Adapt teaching methods and instructional materials to meet students' varying needs and interests.
  • Establish clear objectives for all lessons, units, and projects, and communicate these objectives to students.
  • Use computers, audio-visual aids, and other equipment and materials to supplement presentations.
  • Utilized educational technology and media to enhance the learning of scientific concepts.

DXC Technology, Citigroup
NEW YORK, NY

IT SUPPORT SPECIALIST
10.2017 - 01.2019

Job overview

  • Managed a ticketing system in trying to help customers and employees sort their issues with the different types of technology the company uses
  • Managed and placed orders for new equipment being updated for old employees within the company
  • Keep track of data for further reports on the different systems' performance.
  • This helped in optimizing the workflow.
  • Performed hardware and software troubleshooting
  • Performed Installation of new OS to new equipment
  • Provided service over the phone to the different employees within the company.

Education

Zicklin Business School At Baruch College
New York, NY

Master of Science from INFORMATION SYSTEMS, DATA ANALYTICS For Business
12.2023

University Overview

  • Additional Coursework in Data Visualization, Business Modeling with Spreadsheets & System Development
  • Completed Business Communication Course, Database Management & Programming in Python for Analytics

Hunter College - City University of New York
New York

Bachelor of Arts from APPLIED PSYCHOLOGY & Computer Science Minor
01.2022

University Overview

BMCC | CUNY
New York

Associate of Science from Computer Science
06.2019

University Overview

Skills

  • Customer Service
  • Microsoft Office Suite
  • Google Tools - (Drive, Gmail, Docs, )
  • Windows OS - Proficient
  • Mac OS - Proficient
  • Python - Data Analysis, OOP
  • SQL (Query Language)
  • Zoho (Desk, CRM)
  • Data Analytics
  • HTML
  • CompTIA A
  • People Analytics
  • Conflict Resolution
  • Data Analysis
  • Problem-Solving
  • English Fluency: Fluent
  • Spanish Fluency: Native
  • Portuguese Fluency: Intermediate
  • Data Review
  • Technical Support
  • Troubleshooting Skills
  • Statistics
  • Computer Skills

Interests

Interests

Data Analytics Society at Baruch.

Volunteer at Hospital for Special Surgery.

Organized events for students to network.

Languages

Spanish
Native/ Bilingual
English
Full Professional
Portuguese
Limited

Certification

  • CompTIA Certification - 2017
  • Python for Data Analytics - 2023
  • SQL Foundations - 2023
  • People Analytics | LinkedIn Learning

Timeline

End-User Support (Customer Success Manager)
LiveCare
03.2023 - 05.2023
Associate Teacher
Success Academy Charter Schools
01.2022 - 09.2022
IT SUPPORT SPECIALIST
DXC Technology, Citigroup
10.2017 - 01.2019
Zicklin Business School At Baruch College
Master of Science from INFORMATION SYSTEMS, DATA ANALYTICS For Business
Hunter College - City University of New York
Bachelor of Arts from APPLIED PSYCHOLOGY & Computer Science Minor
BMCC | CUNY
Associate of Science from Computer Science
SAUL SANTANA