Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Saumalu Tuimalo

Queen Creek,AZ

Summary

At Team Multicom Inc., I spearheaded communication enhancements and office efficiency, leveraging my expertise in dispatch management and exceptional prioritization skills. My initiatives in streamlining dispatch procedures, scheduling and optimizing routing efficiency significantly boosted operational productivity.


Overview

12
12
years of professional experience

Work History

Dispatcher Office Assistant

Team Multicom Inc.
01.2012 - 03.2024


  • Enhanced communication between field Tech and office personnel by managing radio transmissions and phone communications.
  • Maintained accurate records of service calls, ensuring thorough documentation for future reference.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Supported efficient scheduling processes, arranging staff coverage for shifts and managing time-off requests.
  • Provided exceptional customer service while handling incoming calls from the customers, gathering essential site information so the tech may be prepare prior to appointment.
  • Managed high-stress situations calmly and effectively, maintaining clear communication between customer and the tech.
  • Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to the correct personal.
  • Directed dispatching, routing, and tracking of 10 fleet vehicles.
  • Advised customers regarding delays and special circumstances.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Opened and properly distributed incoming email to promote quicker response to client inquiries.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Monitored real-time GPS tracking of Technicians in the field to optimize routing efficiency during work hours.
  • Facilitated briefings for field personnel before shifts, providing crucial information regarding potential hazards or priority assignments.
  • Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
  • Streamlined dispatch procedures with the implementation of new technology and software systems.

Education

High School Diploma -

Paramount High School
Paramount, CA

Skills

  • Typing Speed
  • Scheduling Coordination
  • Prioritization
  • Route Planning
  • Filing and data archiving
  • Administrative Support
  • Supply Restocking
  • Calendar Management
  • Support Services
  • Materials Distribution
  • Records Management
  • Billing and coding
  • Database Management
  • Excel spreadsheets
  • Documentation and Recordkeeping
  • Mail handling
  • Multi-line phone proficiency
  • Administrative background
  • Logistical Planning
  • Inventory Replenishment
  • Travel Planning

Timeline

Dispatcher Office Assistant

Team Multicom Inc.
01.2012 - 03.2024

High School Diploma -

Paramount High School

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Saumalu Tuimalo