Saundra Jones
Milton,FL
Summary
Accomplished Scheduling and Medical Records Specialist with a proven track record at Trinity-Health PACE of Pensacola, enhancing patient satisfaction through efficient appointment management and records accuracy. Expert in HIPAA compliance and healthcare data management, I excel in patient interactions and technological adaptability, significantly improving records system efficiency.
Overview
3
3
years of professional experience
Work History
Scheduling and Medical Records Specialist
Trinity-Health PACE of Pensacola
Pensacola, FL
10.2024 - Current
- Managed appointment setting, cancellations, and rescheduling for patients, enhancing customer satisfaction.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Answered inquiries regarding the status of patient records or their availability.
- Retrieved medical records upon request from healthcare professionals.
- Processed requests for copies of patient medical files within designated timeframes.
- Updated patient demographic and insurance information in the medical record system.
- Scanned incoming documentation.
- Identified discrepancies between paper and electronic records.
- Provided customer service to internal and external customers related to authorization requests.
- Performed data entry into various computer systems including but not limited to EMRs and CRMs.
Administrative Assistant Remote
Minds Matter NPO
Clarksville, TN
01.2022 - 12.2024
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Scheduled appointments between clients and internal staff members.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Managed database systems containing clients' contact information.
- Adhered to HIPAA guidelines when handling protected health information.
- Reviewed medical records for completeness and accuracy, updating information as needed.
Education
Bachelor of Science - Business And Management Healthcare Management
Pensacola State College
Pensacola, FL12-2024
Skills
- HIPAA compliance
- Medical records analysis
- Records organization
- Patient interactions
- Records request handling
- Healthcare data management
- Office administration
- Medical records retrieval
- Medical terminology proficiency
- Release of information
- Document scanning
- Proficiency in Truchart
- Proficiency in Tebra
- Proficiency in Excel
- EMR / EHR
Timeline
Scheduling and Medical Records Specialist
Trinity-Health PACE of Pensacola
10.2024 - Current
Administrative Assistant Remote
Minds Matter NPO
01.2022 - 12.2024
Bachelor of Science - Business And Management Healthcare Management
Pensacola State College
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