Saundra patterson
Fayetteville ,AR
Summary
Dynamic and compassionate Emergency Admissions Specialist with a proven track record at Washington Regional Medical Center. Excelled in leveraging medical admissions processes and customer service skills to enhance patient intake efficiency and support. Adapted swiftly to new technologies, ensuring seamless operations. Recognized for exceptional empathy and attention to detail, significantly contributing to a positive patient experience.
Healthcare professional skilled in patient registration and administrative support. Proven ability to handle high-pressure environments and ensure accurate data entry. Strong focus on teamwork, adaptability, and delivering reliable results. Known for effective communication, problem-solving, and maintaining confidentiality.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Emergency Admissions Specialist
Washington Regional Medical Center
01.2008 - Current
- Supported emergency room efficiency by promptly registering incoming patients and accurately entering relevant medical history information into the system.
- Demonstrated adaptability by quickly learning new software systems and technologies to maintain efficiency in an ever-changing healthcare environment.
- Provided exceptional customer service to diverse populations, accommodating language barriers or special needs when necessary during the registration process.
- Maintained a professional and compassionate demeanor during interactions with distressed or emotional patients, providing support and reassurance throughout the registration process.
- Contributed to a positive workplace environment by consistently displaying professionalism and empathy towards patients and colleagues.
- Simplified billing processes by diligently verifying insurance coverage eligibility before submitting claims for medical services rendered in the emergency room.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Associate of Applied Science - Medical Assistant
Maricopa Community College System
AZ05-1982
Skills
- Flexibility
- Application processing
- Student support
- Tactfulness
- Data acquisition
- Financial aid
- Interviewing techniques
- Medical admissions processes
- Well-versed in insurance
- Experience in medical admissions
- Medical terminology proficiency
- Hospitable and friendly
- Quick-learning
- Customer service
- Attention to detail
- Multitasking
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- CPR/AED Certification
- Registered Medical Assistant (RMA) - American Medical Technologists.
Languages
Spanish
Professional Working
Timeline
Emergency Admissions Specialist
Washington Regional Medical Center
01.2008 - Current
Associate of Applied Science - Medical Assistant
Maricopa Community College System
Similar Profiles
Kaela JohnsonKaela Johnson
Respiratory Therapist at Washington Regional Medical CenterRespiratory Therapist at Washington Regional Medical Center
Olivia CuthbertOlivia Cuthbert
Physical Therapy Clinical Student at Washington Regional Medical CenterPhysical Therapy Clinical Student at Washington Regional Medical Center
Cindy DechambreCindy Dechambre
Radiologic Technologist at Washington Regional Medical Center/Harrison FamilyRadiologic Technologist at Washington Regional Medical Center/Harrison Family
AJ MirelesAJ Mireles
ER Technician at Washington Regional Medical CenterER Technician at Washington Regional Medical Center
Jesse PaschalJesse Paschal
Operations Procurement Lead at Prosport LogisticsOperations Procurement Lead at Prosport Logistics