Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Work Preference
Quote
Timeline
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SAUNDRA WOODWARD

receptionist
GALENA,KANSAS

Summary

Driven to exceed expectations, I leveraged my customer support and data entry proficiency at Mercy Hospital Joplin, enhancing client satisfaction and streamlining operations. Skilled in client relationship building, I significantly improved appointment scheduling efficiency, demonstrating a goal-oriented mindset and a knack for cultivating positive client relations through exceptional service and support. Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Patient Svc Representative

Mercy Hospital Joplin
06.2023 - Current
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Duel Rate Lead/Estetician/Certified Massage Therapist

Downstream Casino And Resort
05.2008 - 07.2022
  • Assisted in the development of new spa services and treatment protocols to enhance the overall menu offerings.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Created marketing advertisements to increase awareness of services and boost sales.
  • Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
  • Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
  • Provided exceptional customer service while addressing client concerns or special requests throughout the entire treatment process.
  • Developed knowledge of anatomy, physiology and pathology to supplement massage training.
  • Demonstrated proficiency in various specialty modalities such as prenatal massage, hot stone therapy, or myofascial release to address diverse client needs and preferences.
  • Delivered therapeutic massages for pain relief, relaxation, and overall wellness using various techniques such as deep tissue, Swedish, and sports massage.
  • Boosted customer retention rates by consistently delivering high-quality treatments that met or exceeded expectations.
  • Increased repeat clientele by maintaining strong communication skills and building rapport with clients.

Education

Surgical Technology

North East Oklahoma College
Miami, OK

Master Aesthetician/Massage Therapy

Neosho Beauty College
Neosho, MO
04.2015

High School Diploma -

Carthage Senior High School
Carthage, MO
05.1995

Skills

  • Customer Support
  • Goal-oriented mindset
  • Customer Relations
  • Data entry proficiency
  • Client Relationship Building
  • Client Services
  • Records Management
  • Paperwork Processing
  • Telephone reception
  • Client Service
  • Lead prospecting
  • Account development

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 50 staff members.
  • Resolved product issue through consumer testing.
  • Achieved numerous results by completing computer tasks with accuracy and efficiency.
  • Organized medical records that had not been done in over a year and in a very timely matter.
  • Discovered new ways to organize VA records for medical billing.

Work Preference

Work Type

Full Time

Work Location

RemoteOn-Site

Important To Me

Work-life balanceWork from home optionCareer advancement

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Patient Svc Representative

Mercy Hospital Joplin
06.2023 - Current

Duel Rate Lead/Estetician/Certified Massage Therapist

Downstream Casino And Resort
05.2008 - 07.2022

Surgical Technology

North East Oklahoma College

Master Aesthetician/Massage Therapy

Neosho Beauty College

High School Diploma -

Carthage Senior High School
SAUNDRA WOODWARDreceptionist