Saung Braxton
Newport News,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Call Agent
Bill Gosling Outsourcing
Hampton, VA
08.2025 - 10.2025
- Managed high-volume inbound calls while ensuring customer satisfaction and efficient issue resolution.
- Utilized CRM software to track interactions, update customer profiles, and document service requests.
- Conducted quality assurance reviews to ensure adherence to company policies and service excellence benchmarks.
- Managed collections processes to reduce outstanding debt through effective communication strategies.
- Analyzed account information to identify trends and improve collection techniques.
Overnight Stocker
ServTech
Hampton, VA
09.2024 - 12.2024
- Organized and replenished merchandise on shelves to maintain optimal stock levels.
- Collaborated with team members to ensure efficient product placement and inventory management.
- Implemented safety protocols for equipment handling and warehouse navigation.
- Maintained cleanliness of storage areas to promote a safe working environment.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Cashier
Walmart
Newport News, VA
04.2025 - 08.2025
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Answered questions about store policies and addressed customer concerns.
Hostess
Sonny's BBQ
Jonesboro, GA
06.2021 - 05.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Cashier
Tiny Giant - Big Creative For Small Business
Newport News, VA
08.2024 - 11.2024
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
A Swift Process
Jonesboro, GA
11.2021 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Retail Sales Associate
Cracker Barrel
Morrow, GA
06.2019 - 07.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Charles R. Drew High School
Riverdale, GA05.2023
Skills
- Data Entry
- Scheduling
- Call Management
- Paperwork Processing
- Loss Prevention
- Self-Directed Learning
- Positive and Engaging Demeanor
- Product Merchandising
- Customer Service
- Payment Collection
- POS System Operation
- Product Knowledge
- Bookkeeping Software
- Customer service
- Problem-solving skills
- Resolving issues
- Gathering information
Timeline
Call Agent
Bill Gosling Outsourcing
08.2025 - 10.2025
Cashier
Walmart
04.2025 - 08.2025
Overnight Stocker
ServTech
09.2024 - 12.2024
Cashier
Tiny Giant - Big Creative For Small Business
08.2024 - 11.2024
Customer Service Representative
A Swift Process
11.2021 - 12.2022
Hostess
Sonny's BBQ
06.2021 - 05.2023
Retail Sales Associate
Cracker Barrel
06.2019 - 07.2021
High School Diploma -
Charles R. Drew High School