Kenndi Jackson
High Point,NC
Summary
Dynamic customer service professional with proven expertise at Sheetz, excelling in cash management and problem-solving. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Adept at multitasking in high-pressure environments, consistently achieving targeted resolution times and fostering strong customer relationships.
Overview
2
2
years of professional experience
Work History
Call Agent
Alorica
01.2024 - Current
- Managed high-volume inbound calls to address customer inquiries and concerns.
- Resolved customer issues through effective problem-solving and communication techniques.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Connected callers with appropriate professional, department, or business.
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
Clerk
Sheetz
06.2023 - 03.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of store displays and work areas.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Conducted regular checks on equipment to ensure proper functionality and safety standards.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Adapted quickly to changing priorities during peak business hours to maintain service quality.
- Supported training of new employees on operational procedures and company policies.
Education
Dental Assistance
Guilford Technical Community College
Jamestown, North Carolina, NCHigh School Diploma -
High Point Central High Point
High Point, NC06.2021
Skills
- Customer satisfaction
- Database entry
- Prioritization
- Typing speed
- Confidentiality
- Multitasking
- Attention to detail
- Time management
- Customer communication
- Problem-solving
- Flexible and adaptable
- Organizational skills
- Customer service
- Data entry
- Professional and mature
- Excellent communication
- Creative thinking
- Document typing and formatting
- Call center experience
Timeline
Call Agent
Alorica
01.2024 - Current
Clerk
Sheetz
06.2023 - 03.2025
Dental Assistance
Guilford Technical Community College
High School Diploma -
High Point Central High Point