Erica Edmonds
Gastonia ,NC
Summary
Customer service professional with proven track record in delivering exceptional client support. Expertise in managing inbound and outbound calls, ensuring customer satisfaction through effective problem-solving. Known for strong teamwork and adaptability to dynamic environments, coupled with excellent communication and interpersonal skills.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Call agent
Iqor
- Current
- To assist customers with their gas bills
Sales Associate
Wilson leather
11.2016 - 12.2016
- To help customers
Hostess
Sonnys BBQ
04.2016 - 11.2016
- To greet and seat the customers at the door
Photographer/Sales Associate
kamans art shoppe
02.2015 - 10.2015
- To sell and take pictures
Education
High School - undefined
Olympic high school
Information And Communication Technology
Gaston College
Dallas, NC05.2027
Skills
Achieved high levels of customer satisfaction by resolving inquiries effectively
Generated new leads through proactive cold calling strategies
Facilitated team collaboration to enhance overall service performance
Certification
- Information Technology Specialist in HTML and CSS certification
- Information Technology Specialist in Java certification
- Excel Associate certification
Timeline
Sales Associate
Wilson leather
11.2016 - 12.2016
Hostess
Sonnys BBQ
04.2016 - 11.2016
Photographer/Sales Associate
kamans art shoppe
02.2015 - 10.2015
High School - undefined
Olympic high school
Call agent
Iqor
- Current
Information And Communication Technology
Gaston College