Saurabh Varma
Houston#####TX,TX
Summary
Dynamic Store Manager with a proven track record at Pinnacle Oil Holdings LLC, excelling in customer service and inventory management. Enhanced customer satisfaction through effective team training and problem-solving, fostering a positive shopping environment. Recognized for driving sales growth and maintaining strong vendor relationships, ensuring a well-stocked and inviting store.
Overview
18
18
years of professional experience
Work History
Store Manager
Pinnacle Oil Holdings LLC
01.2024 - 05.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Ihu Inc
02.2012 - 01.2024
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Owner
S S Mart
08.2007 - 08.2011
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
Education
Bachelor Of Commerce - Finance
Sd School
Chandigarh03.2004
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Customer service management
- Friendly and positive
- Team leadership
- Outstanding communication skills
- Inventory management
- Team leadership and coaching
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
Languages
English
Native or Bilingual
Spanish
Professional Working
Hindi
Native or Bilingual
Timeline
Store Manager
Pinnacle Oil Holdings LLC
01.2024 - 05.2025
Store Manager
Ihu Inc
02.2012 - 01.2024
Store Owner
S S Mart
08.2007 - 08.2011
Bachelor Of Commerce - Finance
Sd School
Similar Profiles
Fahad NaderFahad Nader
Reliability Engineer at Pinnacle Oil Holdings LLCReliability Engineer at Pinnacle Oil Holdings LLC
OLUWAKEMI OYEKANOLUWAKEMI OYEKAN
Shipping Forklift Operator at Pinnacle Oil Holdings LLCShipping Forklift Operator at Pinnacle Oil Holdings LLC
AKAMIKE EMEKA INNOCENTAKAMIKE EMEKA INNOCENT
TERMINAL SHIFT HEAD at PINNACLE OIL AND GASTERMINAL SHIFT HEAD at PINNACLE OIL AND GAS
Oumarou amadouOumarou amadou
Purchasing Officer at EBTPEVPurchasing Officer at EBTPEV
Jeremy JohnsonJeremy Johnson
Heavy Equipment Mechanic at AMECOHeavy Equipment Mechanic at AMECO