Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
Generic

Sauris M. Santos Hernandez

Maspeth

Summary

Professional banking specialist prepared to excel in financial transactions and customer service. Skilled in handling cash, balancing ledgers, and maintaining security protocols. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed client expectations.

Overview

10
10
years of professional experience

Work History

CSR I / Retail Banker

TD Bank NA
02.2022 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Identified, marketed and recommended bank products and services to achieve individual sales.

Teller I/Teller II

TD Bank NA
07.2021 - 02.2022
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Monitored and reported suspicious activity in line with bank security policies.

Shift Supervisor

PLS Check Cashers
04.2018 - 07.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.

Customer Service Cashier

PLS Check Cashers
05.2017 - 04.2018
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Met customer service goals and exceeded customer expectations.

Sizing and Scoring

Data Vimenca Santiago (DVSA)Knight Capital funding
01.2015 - 11.2016
  • Managed a portfolio of delinquent loans, working diligently to resolve each case in a timely manner.
  • Analyzed applicant financial status, credit, and property evaluations to determine feasibility of granting loans.
  • Conducted thorough risk assessments before approving loans or credit applications, minimizing potential losses.
  • Managed a high volume of loans concurrently while maintaining strict attention to detail and prioritizing tasks effectively.
  • Worked effectively in fast-paced environments.

Education

Industrial Engineer

Universidad Autonoma de Santo Domingo

Skills

  • Computers skills
  • Exceptional customer service
  • Call center experience
  • Data entry
  • Sense of urgency
  • Responsible, fast learning and flexible

LANGUAGE

Fluent in Spanish

Timeline

CSR I / Retail Banker

TD Bank NA
02.2022 - Current

Teller I/Teller II

TD Bank NA
07.2021 - 02.2022

Shift Supervisor

PLS Check Cashers
04.2018 - 07.2021

Customer Service Cashier

PLS Check Cashers
05.2017 - 04.2018

Sizing and Scoring

Data Vimenca Santiago (DVSA)Knight Capital funding
01.2015 - 11.2016

Industrial Engineer

Universidad Autonoma de Santo Domingo

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Sauris M. Santos Hernandez