SAV TAYLOR
Phoenix,AZ
Summary
Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Reliable and punctual Animal Care team member with proven skills in cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Customer Service Representative
K9 Resorts Daycare & Luxury Hotel
2024.01 - Current
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Communicated professionally with pet owners via phone, email, and text.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Gave animals proper attention to promote a secure environment in the owner's absence.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Maintained detailed records on each dog's behavior, health, and progress to provide insightful updates for pet owners.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Followed pet care instructions for dietary needs and medication regimens.
- Washed, trimmed and brushed animals to maintain good grooming standards.
CLICKLIST CLERK
Fry's
2023.07 - 2023.09
- Demonstrated excellent customer service skills while assisting customers with their orders
- Proactively communicated with customers to ensure satisfaction with their order
- Processed payment transactions accurately and efficiently utilizing a Point of Sale terminal
- Responded promptly to customer requests for assistance during peak hours of operation
- Proficiently operated the ClickList ordering system, ensuring accuracy and quick service.
RECEPTIONIST
Elements Massage
2022.04 - 2023.07
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors a positive first impression
- Confirmed appointments, communicated with clients, and updated client records
- Resolved customer problems and complaints
- Managed multiple tasks and met time-sensitive deadlines
- Answered phones promptly and directed incoming calls to the correct offices.
OFFICE CLEANER
State Farm
2018.03 - 2022.08
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces
- Emptied trashcans and transported waste to collection areas
- Used time management and efficient cleaning methods to meet deadlines
- Organized and used industrial cleaning products following strict safety procedures
- Delivered quality customer service to address urgent needs and cleaning requests.
SENIOR BRAND AMBASSADOR
American Eagle Outfitters, Inc
2021.11 - 2022.04
- Communicated product information with confidence and educated consumers about the company
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion
- Assisted with daily opening and closing tasks to maintain a clean, neat, and professional store
- Showed an understanding of customer's personal styles and preferences when offering product advice
- Completed floorsets, filled floors, and rang up customers
- Approached strangers and interacted in natural conversation with the goal of developing brand loyalty
- Functioned as a team player by working with other members to deliver sampling goals.
Education
HIGH SCHOOL DIPLOMA -
Mountain Pointe High School
Phoenix, AZBehavioral Sciences
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ05.2027
BACHELOR OF SCIENCE (B.S.) IN PSYCHOLOGY AND CRIMINOLOGY -
Northern Arizona University
Flagstaff, AZ2023
Skills
- Appointment Scheduling Software
- Telephone Answering
- Data Imports
- Customer Complaint Resolution
- Computer Proficiency
- Group Play Monitoring
- Canine Behavior Knowledge
- Cleanliness and sanitation
- Animal Body Language
- Dog Handling Expertise
- Pet First Aid
- Feeding and nutrition
Certification
Food Handlers Card
K9 CPR Certification
References
References available upon request
Timeline
Lead Customer Service Representative
K9 Resorts Daycare & Luxury Hotel
2024.01 - Current
CLICKLIST CLERK
Fry's
2023.07 - 2023.09
RECEPTIONIST
Elements Massage
2022.04 - 2023.07
SENIOR BRAND AMBASSADOR
American Eagle Outfitters, Inc
2021.11 - 2022.04
OFFICE CLEANER
State Farm
2018.03 - 2022.08
HIGH SCHOOL DIPLOMA -
Mountain Pointe High School
Behavioral Sciences
Maricopa Community Colleges - South Mountain Community College
BACHELOR OF SCIENCE (B.S.) IN PSYCHOLOGY AND CRIMINOLOGY -
Northern Arizona University
Food Handlers Card
K9 CPR Certification
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