Savana Burns
Sun Prairie
Summary
Detail- oriented with extensive customer service background. Successful at exceeding sales goals through building guest relationship and product marketing. Motivated by love of aesthetic improvement and desire for client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Marketing Support
Texas Roadhouse
Madison
02.2025 - 03.2026
- Created flyers pertaining to business partnership opportunities, promotions, and specials
- Followed safe food handling procedures
- Proofed dough and baked rolls
- Created route plans containing ten businesses and schools; curated depending on national holidays and weekly events
- Took bread, flyers, coupons to route plans
- Verbally communicated information on flyers to said business and school representatives; creating rapport with repeat stops
- Logged gas mileage in designated binder
- Logged routes, pictures, and notes to software shared with supervisor
Server
Texas Roadhouse
Madison
12.2019 - 03.2026
- Assisted in training new servers on restaurant procedures and standards
- Processed payments accurately using point-of-sale systems
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Operated POS terminals to input orders, split bills, and calculate totals
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Communicated effectively with kitchen staff regarding customer allergies or special requests
Cosmetologist
Anaala Salon & Spa
Madison
01.2023 - 01.2025
- Performed haircuts, color treatments, and styling services for diverse clientele
- Educated clients on product usage and recommended personalized care routines.
- Stayed updated on industry trends, techniques, and product innovations
- Managed appointments through scheduling software program
- Attended continuing education classes to stay up-to-date with trends in the industry
Server/ Banquet Server/Beverage Cart Attendant
Old Hickory Golf Course
Beaver Dam
07.2019 - 12.2019
- Maintained cleanliness and organization of dining area throughout shifts
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Managed beverage inventory and restocked items as needed throughout shifts
- Engaged with customers to provide information about drink options and specials
- Communicated effectively with co-workers to ensure smooth operations during peak times
- Monitored inventory levels closely and restocked items when necessary
Server/Expeditor
Beaver Dam Community Hospitals
Beaver Dam
03.2018 - 09.2019
- Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed and improved service processes
- Obtained and placed patient's orders, checked dishes before delivery for accuracy, presentation and temperature and coordinated delivery to rooms efficiently
- Confirmed guest satisfaction by monitoring company time and quality standards for each meal
Education
Cosmetology -
Aveda Institute Madison
Madison, WI10.2021
High School Diploma -
Columbus High School
Columbus, WI05.2019
Skills
- Customer buying trends
- Marketing understanding
- Quick learner
- Customer rapport and retainment
- Efficiency
- Attention to detail
- Customer rapport
Certification
- Licensed Cosmetologist- October 2021
- Barbicide Certified- January 2021
Timeline
Marketing Support
Texas Roadhouse
02.2025 - 03.2026
Cosmetologist
Anaala Salon & Spa
01.2023 - 01.2025
Server
Texas Roadhouse
12.2019 - 03.2026
Server/ Banquet Server/Beverage Cart Attendant
Old Hickory Golf Course
07.2019 - 12.2019
Server/Expeditor
Beaver Dam Community Hospitals
03.2018 - 09.2019
Cosmetology -
Aveda Institute Madison
High School Diploma -
Columbus High School