Savana Falls
Orange Park
Summary
Senior Customer Account Associate with 9+ years of Customer Service experience. I strive for customer success through being a dedicated team member who is focused on achieving company goals while meeting the customers needs. I have a natural ability to accept additional assignments and serve as a support to others.
Overview
10
10
years of professional experience
Work History
Time and Expense Associate
Aerotek
07.2024 - Current
- Collecting and recording time data, monitoring time and attendance, and managing time adjustments.
- Ensuring all compliance requirements are met for payment processing and addressing missing documentation.
- Interacting with clients, contractors, and internal teams to obtain necessary information and resolve issues.
- Generating reports to identify and correct timecard discrepancies.
- Entering and auditing start and finish dates, personal data updates, and other relevant information.
Customer Service Staff
Publix
01.2016 - Current
- Train new staff on responsibility and procedures
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Monitor front end activities and workflow
- Provide information about products and services
- Assessed customer needs and upsold products and services to maximize sales.
Senior Customer Account Associate
PlanSource
01.2022 - 05.2024
- Assisted customers in navigating benefit software
- Served as a liaison between new team members and existing clients
- Acted as Subject Matter Expert on the topics of Life Events and Benefit Change Reports
- Mediated conflicts between clients and employee benefits
- Worked as part of an account team to problem solve client benefit concerns
- Completed additional projects assigned by manager
- Followed standards of the company by providing regular follow up calls/emails to clients
- Utilized company software to maintain client data
Education
High School Diploma -
Boca Raton Community Highschool
01.2020
Skills
- Salesforce
- Excel
- BenAdmin
- Conflict Mediation
- Leadership
- Time-management
- PeopleSoft
- Time Central
- Connected
- Feedback
- Delegation
- Payroll
- Customer service
Accomplishments
Aerotek LRP - Leadership Readiness Program
Timeline
Time and Expense Associate
Aerotek
07.2024 - Current
Senior Customer Account Associate
PlanSource
01.2022 - 05.2024
Customer Service Staff
Publix
01.2016 - Current
High School Diploma -
Boca Raton Community Highschool
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