Alanna Whye
Maple Shade
Summary
Office administrator with extensive experience in administrative support, including office management, invoicing, and database management. Proven ability to enhance operational efficiency and streamline processes. Strong background in finance and customer service, contributing to improved client satisfaction and retention.
Overview
12
12
years of professional experience
Work History
Expense Coordinator
Burlington Stores
Burlington
01.2023 - Current
- Creates and maintains new corporate card accounts, ensuring compliance with company policies.
- Monitors and adjusts credit card account limits in alignment with business needs and spending controls.
- Audits expense reports submitted to ensure accuracy and policy adherence.
- Provides training and documentation for new cardholders to support smooth onboarding and system adoption.
- Supported corporate Credit Card/Travel & Expense department with administrative tasks to ensure smooth operations.
- Processed monthly vendor invoices, facilitating timely payments and maintaining vendor relationships.
- Provides cross-department collaboration on initiatives to improve card usage and efficiency.
- Maintained filing systems and ensured accurate records to promote compliance and easy access to information.
Teller Lead
PNC Bank
Merchantville
01.2022 - 01.2023
- Supported branch manager in enhancing team performance through effective performance management.
- Coached branch staff on operational risk initiatives to promote compliance and mitigate risks.
- Guided teller staff in sales and service techniques to improve customer engagement and satisfaction.
- Reconciled daily transactions and audited for compliance and efficiency.
- Maintained the safekeeping of bank documents for audit.
- Implemented policies and standard operating procedures.
Branch Banker Team Leader
PNC Bank
Philadelphia
10.2020 - 01.2022
- Guided clients through banking needs and facilitated new account openings to ensure smooth transitions.
- Supported branch manager in implementing sales and service initiatives to enhance customer satisfaction.
- Mentored new hires and led training/onboarding sessions to accelerate integration into the team.
- Facilitated teller operations to enhance efficiency under the guidance of the assistant branch manager.
- Provided administrative support to the branch.
Relationship Banker
Citizens Bank
Philadelphia
01.2018 - 10.2020
- Strengthened customer retention through targeted sales activities.
- Partnered with service teams to improve customer relationships and satisfaction.
- Reviewed transactions and branch documents to ensure accuracy and compliance.
- Worked with the branch manager to assist with branch operations and execute strategies to align with federal regulations and branch policies.
- Created training manuals to ensure best practices for enhancing sales and driving service.
- Developed training manuals to standardize best practices for driving sales and service quality.
Pharmacy Technician
CVS Health
Philadelphia
11.2014 - 01.2018
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Processed claims and billed patient insurance.
- Provided exceptional customer service to patients by answering questions and addressing concerns promptly.
- Coordinated communication between healthcare providers and patients for effective care.
Education
Bachelor of Arts - Communications
Kutztown University
Kutztown, PA05-2009
Skills
- Office administration
- Customer relationship management
- Operations management
- Appointment scheduling
- Document
- Billing/Invoice processing
- Data accuracy
- Written/verbal/organizational communication
- Corporate card administration
- SAP Concur Expense management
- Salesforce
- Workday
Personal Information
Title: Finance & Expense Coordinator
Timeline
Expense Coordinator
Burlington Stores
01.2023 - Current
Teller Lead
PNC Bank
01.2022 - 01.2023
Branch Banker Team Leader
PNC Bank
10.2020 - 01.2022
Relationship Banker
Citizens Bank
01.2018 - 10.2020
Pharmacy Technician
CVS Health
11.2014 - 01.2018
Bachelor of Arts - Communications
Kutztown University