Savana Laney
Plant City,FL
Summary
Accomplished Banquet Director with a proven track record at Hunter's Green Golf and Country Club, excelling in event management and customer satisfaction. Expert in vendor negotiation and menu planning, showcasing creativity and innovation. Elevated service standards, achieving high-quality delivery for large-scale events. Skilled in fostering team excellence and enhancing customer experiences. Diligent Banquet Captain ready leverage 3 years of superior industry performance. Well-versed in exceeding client expectations while delivering quality event experiences within timeline and budget constraints.
Overview
8
8
years of professional experience
Work History
Banquet Director
Hunter's Green Golf and Country Club
2022.03 - Current
- Directed and managed banquet functions for over150-person event.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Customer Service Representative
LKQ Corporation Inc.
2016.11 - 2020.08
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Steinbrenner High School
Lutz, FL05.2016
Skills
- Vendor negotiation
- Event Management
- Menu Planning
- Creativity and Innovation
Timeline
Banquet Director
Hunter's Green Golf and Country Club
2022.03 - Current
Customer Service Representative
LKQ Corporation Inc.
2016.11 - 2020.08
High School Diploma -
Steinbrenner High School
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