Savana Thornhill
Florence,MS
Summary
Experienced with patient scheduling, medical records management, and administrative tasks in clinical setting. Utilizes strong organizational skills and attention to detail to enhance clinic efficiency. Knowledge of healthcare protocols and track record of providing reliable support to medical staff.
Overview
4
4
years of professional experience
Work History
Clinic Clerk
Magee General Hospital
04.2024 - Current
- Used electronic systems to enter provider orders and retrieve test results.
- Provided exceptional customer service, addressing patient inquiries promptly and professionally.
- Answered high volume of telephone calls and directed callers to appropriate personnel.
- Assisted medical staff with patient care, ensuring timely completion of appointments and procedures.
- Maintained accurate medical records, enabling smooth communication between healthcare providers and patients.
- Prepared examination rooms before each appointment by stocking necessary supplies and sanitizing surfaces per established guidelines.
- Improved clinic efficiency by organizing and maintaining supplies inventory to meet daily operational needs.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained clean and orderly checkout areas by sweeping floors, dusting and wiping down surfaces.
- Continuously learning how to process forms required for insurance approvals for scheduled procedures and office visits aka preauthorizations.
- Enhanced patient satisfaction by providing efficient check-in and check-out processes.
- Processed referrals via email and fax.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Confirmed appointments, communicated with clients, and updated client records.
- Built a trusting relationship with coworkers and providers along with their teams to maintain a effective work environment.
- Handled cash transactions and maintained sales and payments records accurately.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided aid to medical personnel in the care of patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Proficient at using microsoft office applications such as word, excel and powerpoint.
- Enhancing collaboration using written and verbal communication between colleagues.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Performed manual labor and random jobs to help teams accomplish goals.
Front End Retail Cashier
Ramey's Marketplace
11.2021 - 03.2024
- Assisted in training new employees on cashier procedures and store policies, promoting team cohesion and efficiency.
- Managed high volume of customers effectively during peak hours maintaining quality service standards.
- Helped customers complete purchases, locate items, and use reward program.
- Handled cash, credit, and check transactions accurately, contributing to balanced cash drawers consistently.
- Offered additional products or services based on customers' needs enhancing their overall experience.
- Restocked and organized merchandise in front lanes and sales floor.
- Encouraged customers to make additional purchases by promoting current deals.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sales Cashier
Ward's Restaurant
05.2021 - 11.2021
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Learned duties for various positions and provided backup at key times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Seminary High School
Seminary, MS05-2022
Skills
- Understanding of HIPAA standards
- Administrative support
- Appointment coordination
- Insurance eligibility verification
- Scheduling appointments
- Healthcare billing expertise
- Optimistic outlook
- Strategic issue resolution
- Multitasking and organization
- Proficient in computer applications
- Comprehensive patient records
- Professional communication skills
- Accurate data entry
- Knowledgeable in medical terminology
- Document organization
Timeline
Clinic Clerk
Magee General Hospital
04.2024 - Current
Front End Retail Cashier
Ramey's Marketplace
11.2021 - 03.2024
Sales Cashier
Ward's Restaurant
05.2021 - 11.2021
High School Diploma -
Seminary High School
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