Savanah Alkire
Denver,CO
Summary
Personable Customer Service Coordinator with 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Have excellent customer relations aptitude and relationship-building skills. Dedicated to applying training while becoming confident in my work to contribute to the success of the company, hoping to grow within in it. Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.
Overview
2
2
years of professional experience
Work History
Sr. Customer Consultant
Fanatics Sportsbook
Denver, CO
09.2023 - 05.2024
- Developed strong client relationships through personalized communication and attentive service.
- Improved customer satisfaction by efficiently addressing and resolving complex issues.
- Delivered exceptional service while managing a high volume of inbound inquiries from customers.
- Achieved consistent high-performance ratings based on positive feedback from both clients and colleagues alike.
- Managed multiple accounts simultaneously while maintaining a consistently high level of attention to detail.
Office Administrator/CSR
West Direct Oil/Diesel Direct
12.2022 - 06.2023
- Coordinated communications, financial processing, recordkeeping, and other administrative functions.
- Ordered office supplies for the whole office, and packaged/scheduled pickups for FedEx packages.
- Interacted with customers by phone, email, or in-person to provide information and assist with any needs.
- Answered the phone, routing calls, delivering messages to staff, and coordinating with other departments to meet customer demands and problem solve.
- Followed multiple processes and adapted to regular changes.
- Monitored accounts on schedules and customer tank levels to order product accordingly ensuring customers do not run out and while they enjoy freedom from the worries of placing their own orders.
Project Coordinator
Klick Solar
10.2022 - 12.2022
- Assisted new customers with the initial aspects of their project, such as signing documents and informing them of what to expect throughout their whole project.
- Kept the customer in the loop while the project goes through the drafting and engineering steps of their projects, providing documents and getting approval of the plans from the customer.
- Drafted and submitted permit applications to the corresponding city/county and power company of the property, monitoring it's progress and providing any additional documents or communications
- Answered incoming calls and assisted customers with their needs and assisted other departments with their work loads.
Scheduler
First Transit Denver
02.2022 - 09.2022
- Coordinated with transportation companies to make schedules for the following day, providing discounted, door-to-door transportation to people with disabilities and special needs.
- Made changes daily to master schedules, based on the transportation companies requests for the following days schedule.
- Advised the transporters if/when additional routes/buses were needed to meet the customer needs of the following day.
- After the auto scheduling ran, I would spend a great deal of time rearranging, assuring the best possible schedules were produced.
- Ran all the final reports for the day and sent them out to the appropriate departments and third-parties.
Education
High School Diploma -
McLain Community High School
Degree Not Yet Obtained - Hospitality
Metro State University of Colorado
Skills
- Client Relationship Building
- Customer Satisfaction
- Expert Communication
- Leadership Qualities
- Attention to Detail
- Quality Assurance
- MS Office
- Problem-Solving
- Adaptability
- Employee Coaching
Timeline
Sr. Customer Consultant
Fanatics Sportsbook
09.2023 - 05.2024
Office Administrator/CSR
West Direct Oil/Diesel Direct
12.2022 - 06.2023
Project Coordinator
Klick Solar
10.2022 - 12.2022
Scheduler
First Transit Denver
02.2022 - 09.2022
High School Diploma -
McLain Community High School
Degree Not Yet Obtained - Hospitality
Metro State University of Colorado