Savanah Green
Bossier City,USA
Summary
Retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
10
10
years of professional experience
Work History
Store Manager
Five Below
12.2024 - Current
- Led daily operations to enhance customer service and store efficiency.
- Trained and mentored staff, aimed at creating a collaborative and motivating team environment.
- Developed promotional displays to drive sales and enhance product visibility.
- Analyzed sales data to identify trends, informing strategic merchandise decisions.
- Conducted performance evaluations, providing feedback to support employee development.
- Oversaw scheduling and labor management to ensure optimal staffing during peak hours.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control processes to optimize stock levels and reduce shrinkage.
Deli Associate
Walmart Neighborhood Market
Poplar Bluff, MO
10.2021 - 07.2022
- Provide customer service.
- Stocking and receiving all deli items.
- Maintaining Deli department’s appearance and cleanliness
- Following company procedures and well as federal laws for food safety
- Preparing food items such as sandwiches and other food items
- Assembling items such as meat, cheese, bread, and donuts based on customer’s order.
Cashier
Munch and Pump
Neelyville, MO
06.2021 - 08.2021
- Opening and closing procedures of store including, counting registers, clean up, servicing the gas pumps, etc.
- Processed cash register transactions by inputting product costs and giving back change in POS system
- Handled customer grievances by being friendly, informative, and efficient.
- Greeted all customers and provided prompt and friendly service.
Cashier
Midtown Eats/ Sandbar
Yorktown, VA
03.2020 - 05.2020
- Calculated and processed final bill, including splitting checks, running credit cards, or providing accurate change for cash payments.
- Recorded and/or memorized orders for each table and entered onto computer system
- Communicated with guests regarding special requests, allergy issues, and other dietary restrictions.
- Worked closely with kitchen crew to maintain accuracy and efficiency.
- Memorization of menu items and answered questions regarding ingredients, preparation, and preparation methods.
- Observed all safety and sanitation requirements for food preparation and handling.
- Explained daily menu offerings, drink specials, and seasonal items and recommended options based on customer preferences.
- Engaged customers in friendly conversation to build connections and increase satisfaction.
Cashier/ Cook
Hot Pit
Lakenheath, United Kingdom
08.2017 - 07.2019
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Processed cash register transactions by inputting product costs and giving back change.
- Collected payment for customer purchases.
- Verified prices and calculated totals using scanners and point of sale (POS) systems.
- Recognized for providing efficient service with high degree of accuracy.
- Greeted all customers and provided prompt and friendly service.
- Kept kitchen staff in full compliance with meal service presentation requirements.
- Met customer service standards consistently, responding quickly to special requests and concerns and maintaining exceptional standards.
- Monitored inventory and placed timely orders for fruits, vegetables, meats, and other products to meet production requirements.
- Rotated stock correctly to maintain freshness and reduce waste.
- Prepared all food items as directed in sanitary and timely manner.
- Set up and stocked stations with all necessary supplies.
- Prepared and cooked food in quantities according to menu and number of persons to be served.
Receptionist
The Institute for Healthy Living
Longview, TX
11.2015 - 06.2016
- Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions.
- Greeted guests promptly and consistently set professional tone with friendly assistance.
- Answered incoming office calls over multi-line system, answered questions, took messages, and/or transferred to desired extensions.
- Organized, and wiped down reception regularly to keep area professional and clean.
- Calculated and quoted Gym rates for customers
- Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance.
- Answered telephone calls to provide information, take messages and set up appointments, as well as providing walking tours of facility.
Education
High School -
Spring Hill High School
05-2016
Skills
- Customer service
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership and coaching
- Cash management
- Recruitment and hiring
- Inventory control
- POS systems
- Employee scheduling
Timeline
Store Manager
Five Below
12.2024 - Current
Deli Associate
Walmart Neighborhood Market
10.2021 - 07.2022
Cashier
Munch and Pump
06.2021 - 08.2021
Cashier
Midtown Eats/ Sandbar
03.2020 - 05.2020
Cashier/ Cook
Hot Pit
08.2017 - 07.2019
Receptionist
The Institute for Healthy Living
11.2015 - 06.2016
High School -
Spring Hill High School