Savanah Jarrell
Akron,OH
Summary
Dedicated and detail-oriented healthcare professional with 9 years of experience supporting operational efficiency and quality assurance in registration environments. Proficient in Epic Systems, including Epic Beaker and EpicCare, with a strong understanding of patient workflows and frontline EHR use. Known for thriving under pressure while balancing multiple priorities—from training and onboarding to supporting system implementations and troubleshooting. Skilled in analyzing workflows, coordinating cross-functional efforts, and promoting continuous improvement across service lines. Adept with Microsoft Office tools and Teams, and highly motivated to increase knowledge on testing, training coordination, and optimization within healthcare systems.
Overview
10
10
years of professional experience
Work History
Quality Assurance Coordinator
Cleveland Clinic Akron General
01.2019 - Current
- Optimizes Electronic Health Record (EHR) workflows by auditing registration data and supporting front end-user quality assurance; provides feedback and training to enhance system functionality and user experience.
- Leads cross-functional teams by assigning duties, coaching staff, and ensuring adherence to high customer service and system performance standards in alignment with operational goals.
- Manages healthcare systems and operations, including patient registration workflows, financial counseling modules, and EHR system testing (e.g., EPIC), ensuring seamless coordination during software updates or migrations.
- Maintains regulatory compliance and system integrity by adhering to healthcare policies and participating in continuous training.
- Provides front-line support and workflow optimization for high-volume outpatient, admitting and emergency departments (Lab (Beaker)), Radiology (EpicCare), and Emergency Department (ASAP) contexts), ensuring smooth patient intake and data accuracy.
- Delivers technical and user support through clear communication, troubleshooting system issues, and coordinating with IT teams and front end-users to improve software usability and functionality.
- Proficient in EPIC, Passport, and Core systems, with proven ability to multitask and prioritize in fast-paced clinical and administrative environments.
Patient Access Representative
Cleveland Clinic Akron General
01.2016 - 01.2019
- Proficient in Epic Beaker (laboratory module) and EpicCare (clinical documentation), with experience in front-end workflows and front end-user interactions.
- Conducted comprehensive face-to-face patient registration interviews, ensuring accurate input of demographic, insurance, and financial information—reinforcing the importance of data integrity within EHR systems and user workflows.
- Consistently delivered exceptional results, including an average of 52.5 daily registrations with 99.8% accuracy.
- Cross-trained across multiple access points (Lab, Radiology, Surgery Check in), providing a broad operational understanding.
- Supported Epic-based registration and cash collection workflows while maintaining high standards in productivity and data quality.
- Collaborated with cross-functional teams and operational leaders during the implementation of new workflows and system enhancements, reinforcing a foundation in stakeholder communication and collaborative solution development.
Hostess/Server
The Galaxy Restaurant
01.2015 - 01.2022
- Provided exceptional customer service by greeting, seating, and serving guests in a professional dining atmosphere.
- Managed reservations via OpenTable and handled phone inquiries with accuracy and efficiency.
- Delivered excellent customer service, managed reservations, and handled payments with efficiency and professionalism.
Education
Registration Training -
Epic Software
01.2017
High School -
Wadsworth High School
Wadsworth, OH01.2016
Skills
- Microsoft Word
- Microsoft Teams
- Excel
- Auditing
- Multitasking
- Communication
- Computer Literacy
- Quality Assurance
- Data Entry
- Epic Systems
- Patient Safety
- EMR
Timeline
Quality Assurance Coordinator
Cleveland Clinic Akron General
01.2019 - Current
Patient Access Representative
Cleveland Clinic Akron General
01.2016 - 01.2019
Hostess/Server
The Galaxy Restaurant
01.2015 - 01.2022
Registration Training -
Epic Software
High School -
Wadsworth High School
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