Savanah Marich
Akron,OH
Summary
Highly motivated individual with experience in customer service and sales. Strong communication and interpersonal skills for providing superior customer service. Expert in crisis handling, alliance building and service screening. Very enthusiastic about helping people in need. Energetic individual offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained in working with others in high risk situations and finding a solution.
Overview
8
8
years of professional experience
Work History
Delivery Driver
DoorDash
03.2020 - Current
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Successfully avoided time delivery delays by carefully planning best routes.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Restaurant Waitress
Fisher's Cafe And Pub
06.2019 - 08.2021
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Retail Sales Associate
American Eagle Outfitters, Inc
07.2017 - 12.2019
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Utilized upselling techniques to promote additional products and increase sales.
Volunteer
Crisis Text Line
06.2022 - Current
- Designed safe and supportive environment for clients to discuss issues.
- Provided education on mental health topics and resources to clients.
- Documented risk to each client and context of concerns.
- Supported individuals dealing with mental health and emotional issues.
- Assisted clients in exploring feelings and understanding behaviors.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
Education
Bachelor of Science - Psychology
Miami University
Oxford, OH05.2023
Skills
- Mental Health Wellness
- Crisis Situation Awareness
- Dependable and Responsible
- Excellent Communication
- Attention to Detail
- Problem-Solving
- Behavioral Interviewing
- Creative Thinking
- Emotional Support
Timeline
Volunteer
Crisis Text Line
06.2022 - Current
Delivery Driver
DoorDash
03.2020 - Current
Restaurant Waitress
Fisher's Cafe And Pub
06.2019 - 08.2021
Retail Sales Associate
American Eagle Outfitters, Inc
07.2017 - 12.2019
Bachelor of Science - Psychology
Miami University
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