Savanah Rodriguez
Staten Island,NY
Summary
Detail-oriented Corporate Communications graduate with over 2 years of academic administration, leadership, and tutoring experience, plus 4 additional years in customer service. Skilled at managing high-stakes office environments, supervising staff, producing monthly reports, and recruiting and onboarding new hires. Known for strong organizational skills, compliance management, and the ability to balance operational oversight with people-focused service. Seeking to bring leadership, communications expertise, and education administration experience to a school, university, or mission-driven organization.
Overview
2
2
years of professional experience
Work History
Test Adminstrator
Pearson VUE
Staten Island, New York
03.2024 - Current
- Administered and monitored standardized certification exams, maintaining strict compliance with security and eligibility protocols.
- Delivered clear instructions and support to candidates, fostering a professional and low-stress testing environment.
- Trained and supported new proctors, improving team efficiency and daily operations.
- Launched exams on computer systems, troubleshooting technical issues and assisting with login or access problems.
- Operated biometric equipment (fingerprint, photo, palm vein scanners) to verify candidate identity and safeguard exam integrity.
- Managed anxious or stressed test-takers with professionalism and empathy.
Interim Manager
Pearson VUE
Staten Island, New York
09.2025 - 02.2026
- Stepped into interim leadership role during managerial leave, serving as primary escalation point for candidate concerns, staff issues, and technical disruptions.
- Led the recruitment and onboarding of new hires, strengthening team operations, and ensuring adequate staffing.
- Directed scheduling, room assignments, and workflow to ensure smooth and efficient test delivery.
- Prepared and submitted monthly operational reports on test volume, staffing, and incidents; logged daily testing activity for audit compliance.
- Acted as a liaison to corporate leadership, reporting performance metrics, and resolving escalated issues.
Independent tutor
Self Employed
Staten Island, New York
09.2024 - 06.2025
- Designed and delivered one-on-one tutoring sessions for three students across middle school and high school levels,
- Provided support in English, writing, and general study skills, reinforcing classroom instruction and preparing students for exams and assignments.
- Tracked and measured student progress over time, adjusting teaching strategies to address areas of difficulty and celebrate strengths.
- Maintained consistent communication with students and, when appropriate, parents to discuss progress, challenges, and strategies for improvement.
- Created engaging lesson plans that accommodated varied skill levels, attention spans, and personal interests.
Education
Bachelor of Science - Communications
College of Staten Island
Staten Island, NY05-2025
Skills
- Faculty coordination
- Conflict resolution
- Team building
- Data interpretation
- Goal setting
- Student counseling
- Adaptability and flexibility
Languages
Spanish
Professional
Timeline
Interim Manager
Pearson VUE
09.2025 - 02.2026
Independent tutor
Self Employed
09.2024 - 06.2025
Test Adminstrator
Pearson VUE
03.2024 - Current
Bachelor of Science - Communications
College of Staten Island