Savanna Domenech
Orlando,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with accuracy. Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals. Committed to meeting big-picture goals by implementing day-to-day improvements while working closely with coworkers to uphold spa and customer service standards of excellence. Great problem-solver and goal-oriented manager.
Overview
14
14
years of professional experience
Work History
Maitre'D Lead Hostess
Kres Chophouse
Orlando, FL
12.2022 - Current
- Cultivated positive guest relations by managing information, addressing regular guests by name and orchestrating speedy seating.
- Answered customer questions about hours, seating and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone, answered customer questions and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Lead other hostesses to seat appropriately and take into consideration special needs, large parties
- Supported servers, food runners and bussers by seating in accordance to the back of the house to make sure the kitchen and staff were never overwhelmed
- Assisted customers unfamiliar with Downtown Orlando with services such as valet, while being able to retain future business and build relationships by being courteous and professional in giving recommendations
- Assist in opening restaurant for lunch shift, ability to swipe for discounts, gratuity changes, error meals, and compensation meals.
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
Police Officer
New York Police Department
01.2016 - 12.2022
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence and questioned witnesses.
- Successfully apprehended multiple felons while in possession of loaded firearms and large quantities of narcotics.
- Was able to affect over 180 arrests.
- Conducted preliminary investigations at scenes of major crimes.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Engaged with local individuals and community leaders to discuss crime reduction strategies.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Developed organizational system for case records, reports, logs and agendas.
- Debriefed arrested individuals to collect important information for ongoing investigations.
68W Combat Medic
Army Reserve
01.2016 - 06.2017
- Administered first aid treatment or life support care to sick or injured persons in prehospital settings.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Operated electrocardiograms (EKGs), external defibrillators or bag valve mask resuscitators in advanced life support environments.
- Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
- Inspected equipment and resolved deficiencies prior to in-service operations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
68W Combat Medic
Army
08.2012 - 01.2016
- Administered first aid treatment or life support care to sick or injured persons in prehospital settings.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Conducted end-of-shift cleaning, sanitation and resupply of equipment to promote organized, sanitary workstation.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast-paced environment.
Barista
The Connecticut Muffin
03.2011 - 08.2012
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Cultivated to recall customers' names and address each by name.
- Upsold specialty items with beverages, increasing store sales.
- Set and achieved goals for professional development and advancement.
Intern
FDNY
02.2010 - 06.2012
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
- Interacted with customers by phone, email or in-person to provide information.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Collaborated in professional team to solve workflow issues.
- Restocked office supplies and retrieved files for staff.
- Delivered clerical support by handling range of routine and special requirements.
- Developed business, financial and analytical skills needed for career.
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
- Maximized productivity by analyzing protocols and identifying areas for improvement.
- Answered incoming telephone calls, took down messages and provided information.
Education
Psychology
Hunter College of The City University of New York
New York, NY09.2011
Skills
- First Aid
- Maintaining order
- Social Perceptiveness
- Active Listening
- Time Management
- Team Development
- Safety and Security
- Problem-Solving/ Conflict Resolution
- Professionalism
- Verbal communication
- Multitasking ability
- Attention to detail
- Compassionate
- Flexible
- Seating Assignment Preparation
- Warm and Welcoming
- Guest Experience Management
- Guest Greeting and Seating
- Front- and Back-Of-House Coordination
- Guest Flow
- Reservation Management
- High-Volume Dining
Timeline
Maitre'D Lead Hostess
Kres Chophouse
12.2022 - Current
Police Officer
New York Police Department
01.2016 - 12.2022
68W Combat Medic
Army Reserve
01.2016 - 06.2017
68W Combat Medic
Army
08.2012 - 01.2016
Barista
The Connecticut Muffin
03.2011 - 08.2012
Intern
FDNY
02.2010 - 06.2012
Psychology
Hunter College of The City University of New York