Savanna Fly
Waco,TX
Summary
I am currently a barista trainer with five years of experience working with the company. I have spent these five years working on my ability to craft quality beverages, learning to work and more effectively communicate with my team, and I have trained a handful of new baristas within the company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista and Barista Trainer
Starbucks
Waco, TX
07.2020 - Current
- Preparing and serving coffee and espresso drinks, blended coffees and teas.
- Address and resolve customer concerns
- Recommend beverage and food menu items to customers based on preferences or food intolerances I have been made aware of
- Utilizing the PoS system and handling customer payments correctly
- Teaching team members how to make the latest drinks and correctly perform new beverage builds
- Communicating with team members in a fast paced environment
- Supporting positions in the store as needed to maintain work flow
- Stocking each area as needed and maintain a clean workspace
Employee and Shift Manager
Taco Casa, Stephenville TX
Stephenville, TX
07.2016 - 05.2020
- Helped employees operate productively and stay on task to meet business and customer needs.
- Trained and supervised staff members.
- Helped customers find specific products, answering questions and offering advice.
- Protected food from spoilage by storing according to safety procedures.
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Completed opening, closing and shift change tasks to promote store efficiency.
Education
High School Diploma -
Stephenville High School
Stephenville, TX05.2015
Skills
- Ensuring customer satisfaction
- Listening to questions from customers
- Team building
- Safe food handling
- Training new baristas
- Opening, Mid Day and Closing procedures and tasks
- Time management
Certification
State Food Safety Certification
Timeline
Barista and Barista Trainer
Starbucks
07.2020 - Current
Employee and Shift Manager
Taco Casa, Stephenville TX
07.2016 - 05.2020
High School Diploma -
Stephenville High School
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