Calm and resourceful professional with a background in dispatching and healthcare. Proven ability to multitask and make quick decisions in fast-paced environments. Ready to leverage strong time management skills to enhance operational effectiveness and customer satisfaction.
Work History
Teacher's Assistant
3 Years 8 Months
KinderCare Learning Center | 05.2005 - 01.2009
Supported classroom activities, fostering positive learning environments for children.
Assisted lead teachers in lesson preparation and implementation of educational programs.
Managed classroom behavior through effective communication and positive reinforcement techniques.
Collaborated with parents to discuss student progress and address any concerns.
Certified Nursing Assistant
3 Years 3 Months
Morningstar | 02.2010 - 05.2013
Assisted patients with daily living activities, ensuring comfort and safety.
Monitored vital signs and reported changes to nursing staff for timely interventions.
Maintained cleanliness of patient areas, adhering to infection control protocols.
Documented patient care accurately in electronic health records for effective communication.
Advocated for patient needs, promoting a supportive and empathetic environment.
Dispatcher
3 Years 9 Months
Jefferson County School District | 05.2012 - 02.2016
Monitored real-time communication between drivers and school officials to ensure safety and operational effectiveness.
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Trained new dispatch personnel on operational procedures and software tools for effective route management.
Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
High School Diploma
Conifer High School | Conifer, CO | 05.2006
No Degree - Teaching
Red Rocks Community College | Denver, CO | 11.2007