Yisell Ramos
Roy,UT
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
AvantGuard
Ogden, UT
01.2023 - 09.2024
- Coordinated with law enforcement agencies when necessary to investigate potential criminal activity.
- Adhered strictly to internal policies regarding access control, data protection, privacy rights.
- Monitored fire, intruder detection, or other security systems.
- Conducted security audits to identify potential vulnerabilities in physical security or staff safety.
Customer Service Representative
Hawx Pest Control
Ogden, UT
09.2023 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Crew Team Member
Pretzelmaker
Ogden, UT
10.2019 - 12.2020
- Assisted customers with orders and inquiries.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Greeted customers in a friendly manner upon entering the store.
- Operated cash register accurately and efficiently.
- Answered customer questions regarding product features, pricing, availability.
- Adhered to safety protocols when handling hazardous materials or working with heavy machinery.
Education
High School Diploma -
Ben Lomond High School
Ogden, UTSkills
- Product Knowledge
- Information Security
- Data Collection
- Paperwork Processing
- Appointment Scheduling
- Call Management
- Microsoft Outlook
- Active Listening
- Team Development
- Microsoft Office expertise
- Problem-solving abilities
References
References available upon request.
Timeline
Customer Service Representative
Hawx Pest Control
09.2023 - 03.2024
Customer Service Representative
AvantGuard
01.2023 - 09.2024
Crew Team Member
Pretzelmaker
10.2019 - 12.2020
High School Diploma -
Ben Lomond High School
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