Savanna Hernandez
Fort Worth,TX
Summary
Pursuing full-time intake specialist position that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
Work History
CERTIFIED TRAINER/BIRD SPECIALIST
Raising Cane's Chicken Fingers
03.2021 - 12.2023
- Ensured compliance with safety regulations while conducting onsite training activities.
- Restocked kitchen supplies including food products and utensils.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Upheld high standards of productivity and quality in operations.
- Ensured compliance with company policies and procedures across the team.
- Managed workloads among team members, allocating tasks according to individual strengths and capabilities.
- Mentored new hires throughout onboarding process and provided ongoing coaching as needed.
- Cleaned fryer and surrounding area, including draining oil and wiping down surfaces.
- Operated kitchen equipment, including deep-fryers, ovens, grills.
- Greeted customers and provided friendly, courteous service.
CALL CENTER REPRESENTATIVE/ DEBT COLLECTOR
Portfolio Recovery Associates
03.2024 - 11.2024
- Responsible for following FDCPA guidelines
- Negotiated payment arrangements with customers
- Provided excellent customer service
- Responsible for reading important legal disclosures verbatim
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Maintained accurate records of customer interactions for future reference.
Transferred calls to correct departments.
Delivered fast, friendly and knowledgeable service for routine questions and service - Updated customer accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
LEGAL RECEPTIONIST
Dunham and Jones Attorneys at Law
11.2024 - Current
- Proficient in ELAW system
- Processed credit card transactions in accordance with applicable regulations and security protocols.
- Assisted with customer requests and answered questions to improve satisfaction.
- Answered incoming calls in a timely and professional manner.
- Navigated computer systems to access customer accounts for research purposes.
- Utilized problem-solving skills to resolve customer concerns quickly and efficiently.
- Escalated complex customer inquiries to the appropriate department for further assistance.
- Maintained call logs and records of customer interactions while adhering to company policies and procedures
- Exceeded customer satisfaction by finding creative solutions to problems
- Collaborated with other departments within the organization to ensure proper communication regarding payment processes.
- Gathered customer information to accurately process orders or changes to accounts.
- Prepared outgoing mail
- Handled confidential information with discretion and professionalism at all times.
- Updated contact information for existing clients in database system.
- Responded to inquiries from current and potential clients regarding services provided by the firm.
Education
High School Diploma -
Applied Technology Center
Montebello, CAParalegal Diploma -
Arlington Career Institute
Grand Prairie, TX09.2024
Skills
- Answering phone calls
- Data entry proficiency
- Legal terminology
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Professionalism
- Proficient in excel
- Proficient in Microsoft word
Training experience
Timeline
LEGAL RECEPTIONIST
Dunham and Jones Attorneys at Law
11.2024 - Current
CALL CENTER REPRESENTATIVE/ DEBT COLLECTOR
Portfolio Recovery Associates
03.2024 - 11.2024
CERTIFIED TRAINER/BIRD SPECIALIST
Raising Cane's Chicken Fingers
03.2021 - 12.2023
High School Diploma -
Applied Technology Center
Paralegal Diploma -
Arlington Career Institute