Savanna Jackson

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Consistently met tight deadlines by efficiently prioritizing tasks and managing resources effectively.
• Managed multiple multimedia projects simultaneously, ensuring timely completion and consistent quality.
• Provided clients with print and online advertising solutions for brand awareness, promotional product sales and special events.
• Managed digital archives to maintain organized file management system of images and video clips.
• Worked closely with clients throughout each project phase from concept development through final delivery, building strong relationships based on trust and collaboration.
• Utilized a wide range of software tools to create compelling visual narratives for diverse projects, demonstrating versatility and technical proficiency in the field of multimedia production.

• Collaborated with developers to improve game functionality for an optimal user experience.
• Evaluated competitors'' products and provided constructive feedback regarding areas for improvement within our own games.
• Developed comprehensive test plans based on design documents and technical specifications of games in development.
• Cultivated strong relationships with cross-functional teams, improving collaboration throughout the game development lifecycle.

Certified Barista

Certified Barista Trainer

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Excelled in every store position and regularly backed up front-line staff.

• Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
• Addressed and resolved member complaints and inquiries, maintaining high satisfaction.
• Conducted regular assessments to identify needed improvements and maintain highest standards.
• Managed social media channels effectively for improved brand visibility and increased audience interaction.
• Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.