Savanna Jones
Dayton,OH
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Proctor Loan Protector
Solon, OH
01.2022 - Current
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
- Reviewed insurance policies to ensure compliance with existing regulations.
Insurance Tracking Agent
Assurant Specialty Property
East Springfield, OH
01.2018 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Maintained accurate records of all insurance transactions using computer software systems.
Education
High School Diploma -
Northmont High School
Clayton, OH05-2017
Some College (No Degree) -
Sinclair Community College
Dayton, OHSkills
- Product Knowledge
- Inbound and Outbound Calling
- Call Management
- Conflict Resolution
- Quality Control
- Customer Relations
Timeline
Customer Service Representative
Proctor Loan Protector
01.2022 - Current
Insurance Tracking Agent
Assurant Specialty Property
01.2018 - 01.2022
High School Diploma -
Northmont High School
Some College (No Degree) -
Sinclair Community College
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