Savanna Jones
Holiday,FL
Summary
Experienced in resolving account and service issues for clients, adept at listening to customers and meeting productivity goals. Stay current on company offerings to provide up-to-date information. Skilled in leading customer service teams to achieve high satisfaction levels and operational efficiency. Utilize problem-solving and conflict resolution skills to effectively address customer concerns. Foster team collaboration and maintain a positive work environment.
Overview
6
6
years of professional experience
Work History
After Hours Customer Service/Dispatch Lead
Bayonet Plumbing Heating and Air
New Port Richey, Florida
11.2023 - Current
- Streamlined workflow for improved response times with thorough planning and organization of tasks.
- Managed high-pressure situations calmly, ensuring timely resolution of issues and customer satisfaction.
- Provided exceptional customer service, addressing inquiries promptly and professionally at all times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Established strong relationships with clients, leading to repeat business and positive feedback.
Customer Service Representative
DialAmerica
06.2022 - 08.2023
- Respond to customer inquiries and provide accurate information regarding tolling, and customer account management
- Handling high volume of incoming calls in with a professional and appropriate manner ensuring prompt and efficient resolutions to customer issues while demonstrating empathy and patience
- Experience in managing cases and inquiries submitted by customers to find the best resolution for customer issues
- 8 months experience as mentor assisting agents with questions and issues as needed
Sales Associate
Personnel Concepts
10.2021 - 03.2022
- Used upselling techniques and offered product and service consultations
- Sold a variety of products by explaining their unique features
- Helped team members master sales techniques so they could consistently exceed their goals
- Kept track of product, service, and company policy information so that I could help coworkers and customers
Sales Associate
One Health Direct
08.2021 - 10.2021
- Outbound sales calls assisting customers with getting medical supplies
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
Car Wash Attendant
Pinnacle Automotive
03.2021 - 07.2021
- Assisted with preparing vehicles to be sold
- Worked service drive greeting customers and obtaining information in order to have cars serviced
- Made sure vehicles were properly parked in order to maintain organization at car lot
- Experience as supervisor and trainer for employees
Resident Care Aide
The Grande
05.2019 - 11.2019
- Gave care and aid to residents and assisted with daily care needs
- Answered call lights and helped patients feel more comfortable and secure by adjusting beds, lights, bed rails, pillows, patient clothing, and bedside tales or equipment
- Continually improved my knowledge, skills, and performance based on feedback and self-identified professional development needs
- Worked closely with the management team to make necessary improvements and meet the needs of the residents
Education
Junior High Education -
Home Schooling
Fort Worth, TX01.2018
Skills
- Effective Communication Skills
- Customer service
- Credit card processing
- Adaptable Learner
- Conflict resolution
- Creative problem solving
- Computer proficient
- Self-motivated
- Sales knowledge
- Workflow management
Timeline
After Hours Customer Service/Dispatch Lead
Bayonet Plumbing Heating and Air
11.2023 - Current
Customer Service Representative
DialAmerica
06.2022 - 08.2023
Sales Associate
Personnel Concepts
10.2021 - 03.2022
Sales Associate
One Health Direct
08.2021 - 10.2021
Car Wash Attendant
Pinnacle Automotive
03.2021 - 07.2021
Resident Care Aide
The Grande
05.2019 - 11.2019
Junior High Education -
Home Schooling
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