Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Savanna Martinez

Fort Campbell North,KY
Savanna Martinez

Summary

Hello, I'm Savanna Martinez, a college student with excellent customer service and writing skills. I'm proficient in dealing with customers via email, chat, outbound and inbound calls, and can handle any situation, no matter how challenging. My passion for helping others and being of service in any way possible has made me effective in providing empathic and correct service to clients. As a highly organized and tech-savvy individual, I'm proficient in data entry tasks and various software programs. My writing skills have enabled me to help businesses create empathic and engaging content for their websites, social media, and email campaigns. I'm confident that my skills and commitment to delivering the best customer experience can bring value to any organization that values customer satisfaction and excellence.

Overview

5
years of professional experience
1
Certification

Work History

Freelace
Fort Campbell North, KY

Digital Marketing/Writer
07.2023 - Current

Job overview

  • Increase business's online visibility while simultaneously boosting your credibility.
  • Producing comprehensive research and writing content that is optimized using SEO techniques and includes relevant backlinks to help guide customers to a website.
  • Wrote social media content to increase engagement with customers.
  • Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
  • Used strong grammar and research skills to craft well-written, mistake-free copy.
  • Researched and wrote informative and accurate articles for various publications.
  • Organized and tracked multiple projects to meet tight deadlines.

Non Profit Organization
Fort Campbell North, KY

Client Relations Specialist
02.2022 - 07.2023

Job overview

  • As a client relations specialist, I volunteered at a local nonprofit organization, where I was responsible for, developing and maintaining positive relationships with clients and ensuring their needs were met.
  • Assisted client with scheduling appointments, answering inquiries, and providing them with resources to help them achieve their goals.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Addressed inquiries from clients and department team members.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Exceeded company productivity standards on consistent basis.

Brooklyn Bedding
Phoenix, AZ

Commission Sales Associate
01.2019 - 09.2021

Job overview

  • Assisting customers through computer system via phone, email and chat.
  • Collaborating with teammates and other departments.
  • Utilizing various software applications and CRM systems.
  • Communication skills, both verbal and written.
  • Expanded and constantly cultivated knowledge of current products, sales and promotions and courteously and thoroughly answered questions of exacting and discriminating customers.
  • Listened to customer needs to identify and recommend best products and services.
  • Produced sales documents, finalized deals and filed records.

Education

Purdue University - North Central
Westville, IN

Some College (No Degree) from Psychology

Skills

  • Google Analytics Setup
  • MailChimp
  • SEO/SEM Strategies
  • Revenue Generation

Certification

  • Certified Local SEO, put your business on the map- 2023

Timeline

Digital Marketing/Writer

Freelace
07.2023 - Current

Client Relations Specialist

Non Profit Organization
02.2022 - 07.2023

Commission Sales Associate

Brooklyn Bedding
01.2019 - 09.2021

Purdue University - North Central

Some College (No Degree) from Psychology

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Savanna Martinez