Savanna Murray
Charlevoix,MI
Summary
Hardworking professional focused on giving outstanding attention to every boat and customer. Offering several years of comprehensive experience in cleaning and refurbishing new and used watercraft. Exceptionally skilled in waxing and buffing and cleaning and upholstery and surfaces. Self-directed individual comfortable multitasking in challenging situations and meeting all deadlines.
Overview
11
11
years of professional experience
Work History
Detailer Team Lead
Dry Harbour Marine
Charlevoix
10.2022 - Current
- Polish and wax gelcoat.
- Wash exterior and interior including ceramic exterior.
- Polish and clean windows.
- Bottom paint including epoxy bottom system.
- Teak clean, oil, and repair.
- Some varnish.
- Training new employees.
- Prepared estimates for detailing services based on customers' needs.
- Assisted other staff members during busy times by providing additional detail services.
- Applied fabric protectant to fabrics in order to repel water, dirt and stains.
- Assist mechanics.
- Maintained inventory of supplies needed for detailing work.
- Inspected boats for damage or excessive wear prior to detailing.
- Provided excellent customer service while working with clients at their homes or businesses.
- Performed minor repairs such as replacing light bulbs or wiper blades when necessary.
- Served clients with on-site detailing services at businesses and homes.
- Fix or add snaps to covers and carpets
Mobile Detailer Owner/operator
Only Choice Detailing
Charlevoix, Michigan
01.2018 - Current
- Maintained inventory of detailing supplies, such as waxes, polishes, cleaners, brushes and towels.
- Repaired minor scratches on painted finishes using buffing compound and other materials.
- Maintained accurate records of all service requests completed while on job sites.
- Educated customers on proper care techniques for their boats after completion of detail services.
- Polished chrome trim on boats to restore shine and protect from rust.
- Utilized special chemicals to remove stains from upholstery and carpets in watercraft
- Provided exceptional customer service by responding promptly to inquiries regarding mobile detailing services offered.
- Inspected for damages or defects on the exterior and interior of boats prior to detailing services being performed.
- Served clients with on-site detailing services at businesses and homes.
- Removed stickers and decals from boats exteriors without damaging paint.
- Polished boats exteriors to remove scratches and swirl marks, restoring shine.
- Inspected boats thoroughly before and after detailing to ensure quality of work.
- Cleaned and conditioned leather, vinyl, and other interior materials.
- Scheduled detailing appointments and managed time effectively to meet customer demands.
- Applied waxes, sealants, and protective coatings to preserve paint and interior surfaces.
- Employed high-pressure wash systems for pre-cleaning and final rinse-off.
- Kept detailed records of services performed on each boat for billing and tracking purposes.
- Provided customer service, explaining detailing processes and addressing concerns.
- Removed minor flaws in refinish using sanding and buffing.
- Implemented eco-friendly cleaning solutions and methods to minimize environmental impact.
- Ordered and restocked supplies to keep workplace operating smoothly.
Yard Tech
Mobile Marine
East Jordan, MI
01.2014 - 01.2017
- Haul out, store, and launch boats
- Detail exterior and interior of boats
- Polish and wax
- Wet sand
- Customer service
- Order parts and supplies
- Billing
- Inspect gelcoat
Education
High School Diploma -
East Jordan High School
East Jordan, MISkills
- Detailing equipment
- Teak
- Varnish
- Glass treatment
- Work area organization
- Precision workmanship
- Upholstery and carpet cleaning and care
- Safe Chemical handling
- Hand tools
- Project estimation
- Customer service
- Paint application techniques
- Pressure washing
- Damage assessment
- Waxing techniques
- Polishing techniques
- Odor removal
- Telephone etiquette
- Wet sanding
Timeline
Detailer Team Lead
Dry Harbour Marine
10.2022 - Current
Mobile Detailer Owner/operator
Only Choice Detailing
01.2018 - Current
Yard Tech
Mobile Marine
01.2014 - 01.2017
High School Diploma -
East Jordan High School
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