Summary
Overview
Work History
Education
Skills
Certification
Assessments
Writing experience through school includes research proposals and literary reviews and essays.
Timeline
Generic

Savanna Scipio

Saint Augustine,FL

Summary

An observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. I am experienced in working with clients from diverse cultural and religious backgrounds. I have the ability to offers crisis intervention to help individuals navigate through traumatic experiences. Additionally, I am a creative and passionate individual with the ability to create and organize group activities and provide the essential documentation that follows.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Mental Health Associate

Wekiva Springs Center
09.2022 - 03.2024
  • Coordinated closely with psychiatrists to manage medication administration, monitoring side effects and adjusting dosages as needed.
  • Ensured compliance with all regulatory requirements, maintaining accurate records and adhering to confidentiality guidelines.
  • Supported clients through crisis situations, utilizing de-escalation techniques and appropriate interventions to ensure safety.
  • Maintained a safe environment for all residents by implementing risk management protocols when needed.
  • Assessed patient needs upon admission, gathering data from various sources to inform appropriate intervention strategies.
  • Enhanced patient well-being by providing compassionate care and support during therapy sessions.
  • Promoted client self-advocacy by teaching coping skills and empowering individuals in their recovery journey.
  • Communicated effectively, both orally and in writing, with patients from diverse backgrounds.

Lead Preschool Teacher

Amazing Explorers Academy
06.2021 - 02.2022
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
  • Incorporated play-based learning opportunities into daily routines, allowing students to explore new concepts while developing critical thinking skills through hands-on experiences.
  • Utilized positive reinforcement techniques when addressing behavioral issues, maintaining a respectful and orderly classroom environment conducive to learning.
  • Supported the social-emotional development of students by implementing lessons on empathy, communication skills, and conflict resolution.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Collaborated with fellow teachers to develop curriculum and share best practices, improving overall classroom effectiveness.

Direct Care Associate

Augustine Recovery
11.2020 - 05.2021
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Participated in ongoing training programs to stay current on best practices in direct care service provision.
  • Developed strong rapport with each patient, establishing trust and promoting cooperation during treatment processes.
  • Assisted patients with daily activities, improving their quality of life.
  • Contributed positively to team dynamics by collaborating constructively with colleagues both within the Direct Care Associate role as well as nursing staff members.
  • Documented patient progress thoroughly, maintaining clear communication among all members of the care team.
  • Streamlined documentation processes by utilizing electronic health records systems efficiently.
  • Facilitated social interactions among patients through group activities and outings, boosting mental wellbeing.
  • Educated patients on self-care techniques, promoting independence and selfsufficiency.
  • Conducted routine safety checks throughout the facility to ensure compliance with regulations and prevent accidents.
  • Provided emotional support to patients and their families, fostering a positive atmosphere during difficult times.
  • Communicated effectively with diverse populations of patients to provide tailored care according to unique needs.

Server/Hostess

Aviles
11.2019 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Photo booth Operator

Let's Booth It
12.2017 - 03.2020
  • Connected cables of cameras and lights, adequately grounding cables to prevent injury.
  • Contributed to business growth by actively seeking opportunities for referrals and positive testimonials from satisfied clients.
  • Boosted client retention rates by customizing photo booth themes according to client preferences and event requirements.
  • Kept photo booths and props clean and neat before and during events.
  • Enhanced customer experiences by setting up and maintaining high-quality photo booth equipment.
  • Maximized efficiency with thorough pre-event planning, including site visits and equipment checks when necessary.
  • Adjusted lighting and camera focus to promote high-quality photos.
  • Ensured seamless event operations by coordinating with event organizers and venue staff.
  • Verified working order of displays to maintain standards of excellence.
  • Collaborated with team members to develop new service offerings based on industry trends and customer feedback.

Cashier

Leonard's Photo Studio
07.2019 - 11.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Preschool Teacher

Brighton Day Academy
09.2018 - 07.2019
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.

Barista

Grower's Alliance Cafe & Gift Shop
03.2017 - 05.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.

Front Desk Receptionist

Country Inn & Suites
05.2016 - 09.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.

Education

Bachelor of Social Work - Social Work

University of North Florida
Jacksonville, FL
05.2025

Associate in Arts (AA) in Social Work -

Florida State College at Jacksonville
04.2024

Diploma -

St. Augustine High School
01.2015

Skills

  • Professional boundaries
  • Patient Observation and documentation
  • Early Childhood Education
  • Literacy development
  • Strong Work Ethic
  • Exceptional customer service
  • Relationship Management
  • Multicultural Competence
  • Crisis Intervention
  • De-Escalation Techniques
  • Certified in CPR/AED
  • Records Management

Certification

  • First Aid Certification
  • CPR Certification
  • Driver's License

Assessments

  • Verbal communication, Expert, 05/01/21, Speaking clearly, correctly, and concisely
  • Customer focus & orientation, Highly Proficient, 05/01/21, Responding to customer situations with sensitivity
  • Customer service, Proficient, 05/01/21, Identifying and resolving common customer issues
  • Receptionist, Proficient, 05/01/21, Using basic scheduling, attention to detail, and organizational skills in an office setting.
  • Administrative assistant/receptionist, Proficient, 03/01/22, Using basic scheduling and organizational skills in an office setting

Writing experience through school includes research proposals and literary reviews and essays.

Creative writing, clinical documentation, grant writing, policy creation, and short stories are among the variety of ways to utilize writing skills.

Timeline

Mental Health Associate

Wekiva Springs Center
09.2022 - 03.2024

Lead Preschool Teacher

Amazing Explorers Academy
06.2021 - 02.2022

Direct Care Associate

Augustine Recovery
11.2020 - 05.2021

Server/Hostess

Aviles
11.2019 - 03.2020

Cashier

Leonard's Photo Studio
07.2019 - 11.2019

Preschool Teacher

Brighton Day Academy
09.2018 - 07.2019

Photo booth Operator

Let's Booth It
12.2017 - 03.2020

Barista

Grower's Alliance Cafe & Gift Shop
03.2017 - 05.2019

Front Desk Receptionist

Country Inn & Suites
05.2016 - 09.2018

Bachelor of Social Work - Social Work

University of North Florida

Associate in Arts (AA) in Social Work -

Florida State College at Jacksonville

Diploma -

St. Augustine High School
Savanna Scipio