Savanna Wesolowski
Midvale,UT
Summary
Results-driven retail leader with 4+ years of experience in sales, customer service, and store operations. Promoted from Sales Colleague to Captain/Manager through consistent performance and leadership. Skilled in coaching and empowering associates, motivating teams to drive results, solving customer concerns, and maintaining operational excellence.
Overview
5
5
years of professional experience
Work History
Captain
Macys Department Store
Murray, UT
03.2025 - Current
- Lead, coach, and motivate a team of associates to drive sales, customer service, and operational results.
- Monitor colleague performance, provide feedback, and support development to help team members reach their goals.
- Resolve customer concerns and implement solutions to ensure an exceptional shopping experience.
- Partner with store leadership to execute business priorities, improve performance, and maintain operational standards.
- Conduct store walks with senior leadership, including the DVP, to review business performance, merchandising, and customer experience.
- Foster a positive and accountable team culture focused on engagement, productivity, and results.
Sales Associate
Macys Department Store
Murray, UT
03.2024 - 03.2025
- Delivered exceptional customer service while managing multiple customers, transactions, and product requests in a fast-paced environment.
- Consistently achieved sales, credit, and loyalty goals through relationship-building and personalized recommendations.
- Utilized technology to locate inventory, place customer orders, and resolve customer concerns efficiently.
- Supported stockroom operations by processing merchandise, managing inventory, and maintaining sales floor standards.
- Served as a trusted resource for associates and assisted with daily operational needs prior to promotion into management.
Sales Associate
Kohls Department Store
Centerville, UT
06.2021 - 08.2023
- Delivered friendly customer service while processing transactions accurately and efficiently.
- Consistently met and exceeded store goals for Kohl's Charge credit applications through customer engagement and product knowledge.
- Maintained fitting room organization, ensuring merchandise was returned to the sales floor promptly and accurately.
- Assisted customers with purchases, returns, and rewards program enrollment.
- Supported sales floor recovery and merchandising to maintain store presentation standards.
- Worked collaboratively with team members to improve customer experience during high-volume periods.
Education
Bachelor of Arts - Criminology & Sociology
University of Utah
Salt Lake City, UT05-2026
Skills
- Leadership
- Coaching & Development
- Sales & Business Results
- Customer Experience
- Problem Solving
- Team Collaboration
- Operational Excellence
- Management & Multitasking
- Retail Technology Systems
Languages
ASL
Professional Working
Timeline
Captain
Macys Department Store
03.2025 - Current
Sales Associate
Macys Department Store
03.2024 - 03.2025
Sales Associate
Kohls Department Store
06.2021 - 08.2023
Bachelor of Arts - Criminology & Sociology
University of Utah