Savanna Young
Buckley
Overview
10
10
years of professional experience
Work History
Office Assistant II - Senior Exemptions
Pierce County Assessor Treasurer
Tacoma
03.2022 - Current
- Fairly and equitably initiate and process tax and exemption programs for the Assessor-Treasurer’s office. Provide top-line customer service to the most vulnerable population of Pierce County
- Reviewing complex federal income tax returns, legal documents to include deeds, wills and trusts
- Work directly with property owners and representatives to obtain documentation, resolve issues, and explain decisions regarding exemption applications
- Analyze applications quickly and objectively to determine proper course of action. Approve or deny based on the information provided
- Determination of taxable values includes the recalculation of property taxes and the processing of refunds to ensure that the taxpayer has accurate and timely information
- Convey technical information regarding exemptions to the public in a clear, concise manner. This could include communicating sensitive and difficult issues with tact and patience, and representing the county in a professional manner
- Interpret and apply the Revised Code of Washington (RCW), Washington Administrative Code (WAC), Pierce County Code (PCC), tax codes and other regulatory guidelines as they apply to property tax exemption
- Maintain accurate records and documentation to support audits, appeals, and public inquiries
Office Assistant II - Customer Service
Pierce County Assessor Treasurer
Tacoma
10.2019 - 03.2022
- Providing customer service to the public, taxpayers and their families, attorneys, and title companies as it relates to property taxes by phone, live chat and in person
- Generated parcel maps, ortho photos, and quarter-section maps, supporting property identification and research needs.
- Researched historical property records and processed account corrections, ensuring the accuracy of official county records.
- Generate maps depending on the needs of the tax payer i.e. Parcel Maps, Ortho Photos and Quarter Section Maps
- Research historical documents on Micro Fiche to fulfill job requests
Office Assistant
The Health Connection
Tacoma
09.2018 - 10.2019
- Managed reception and lobby area, greeted visitors and responded to requests for information
- Received and screened high volume of internal and external communications
- Collected payments, issued receipts and updated accounts to reflect new balances
- Validated insurance and advised patients of benefits and coverage
- Properly filed insurance claims by obtaining and entering data related to patient, insurance provider and medical code for procedures and services provided
- Scheduled appointments for clients, customers, and other visitors
Production Assistant
Loan Depot
Kirkland
10.2016 - 11.2017
- Supported residential purchase transactions, coordinating timelines and documentation with title, escrow, real estate agents, and third-party vendors.
- Reviewed property appraisals and valuation data to identify discrepancies, and support underwriting decisions.
- Prepared, reviewed, and delivered closing documents to title and escrow, ensuring regulatory and procedural compliance.
- Resolved transaction issues involving title, appraisal conditions, and documentation accuracy.
Loan Officer Assistant
Homestreet Bank
Seattle
09.2015 - 10.2016
- Supported residential purchase transactions, coordinating timelines and documentation with title, escrow, real estate agents, and third-party vendors.
- Reviewed property appraisals and valuation data to identify discrepancies, and support underwriting decisions.
- Prepared, reviewed, and delivered closing documents to title and escrow, ensuring regulatory and procedural compliance.
- Resolved transaction issues involving title, appraisal conditions, and documentation accuracy.
Education
Bachelor of Science - Business Administration
Central Washington University
Ellensburg, WASkills
- Customer service
- Administrative support
- Tax law expertise
- County property and tax systems
- Research abilities
- Property tax assessment and recalculation
- Customer and taxpayer advocacy
- Public outreach and education
- Teamwork and collaboration
- Strong ability to meet deadlines while maintaining a high level of accuracy
- Revised Code of Washington (RCW) and Washington Administrative Code (WAC) interpretation
Accomplishments
- Pierce County Standing Ovation Award 2023 - Effective Government
Timeline
Office Assistant II - Senior Exemptions
Pierce County Assessor Treasurer
03.2022 - Current
Office Assistant II - Customer Service
Pierce County Assessor Treasurer
10.2019 - 03.2022
Office Assistant
The Health Connection
09.2018 - 10.2019
Production Assistant
Loan Depot
10.2016 - 11.2017
Loan Officer Assistant
Homestreet Bank
09.2015 - 10.2016
Bachelor of Science - Business Administration
Central Washington University