SAVANNAH SCHILLER SHARP
Fultondale,AL
Summary
A dedicated and dependable medical administrative professional with extensive experience in front desk operations and float medical secretary roles within fast-paced healthcare environments. Skilled in managing confidential medical documentation, coordinating office workflows, and providing exceptional patient support. Known for maintaining professionalism under pressure while handling multiple responsibilities efficiently. Recognized for strong organizational abilities, reliability, and the ability to build positive relationships with patients, providers and staff. Committed to delivering high-quality service and contributing to improved patient satisfaction and efficient office operations.
Overview
11
11
years of professional experience
Work History
Medical Support Assistant (Remote)
Ansible Government Solutions
Fayetteville, NC & Asheville, NC
05.2024 - Current
- Coordinate referrals from VA doctors to community providers (non-VA clinics or hospitals)
- Track and manage consults and authorizations for outside care
- Ensure appointments are scheduled with approved providers
- Act as a liaison between the VA, the Veteran, and community providers
- Communicate with third-party administrators that process community care referrals
- Answer phone calls, emails, secure messages, and faxes related to referrals
- Schedule, cancel, and reschedule appointments
- Monitor referral and appointment systems
- Verify Veteran eligibility and insurance information
- Enter and update patient information in VA systems
- Track referrals and ensure documentation is completed
- Coordinate records between outside providers and the VA
- Monitor waitlists and consult requests
Float Front Desk/Medical Secretary
Urology Centers of Alabama
Homewood, AL
07.2022 - 05.2024
- Greets visitors, ascertains purpose of visit, and directs them to the check-in process
- Assisted & took patients forms of payment for copays, coinsurances and procedure out of pockets, such as cash, credit card, and check payments
- Responsible for closing out payment batches at end of day and filing appropriate reports/information and sending to billing office before leaving for the day
- Compiles and records medical charts, reports, and correspondence using a computer and various software programs. Transmits correspondence and medical records by mail, email, or fax.
- Schedules and confirms patient diagnostic appointments and medical consultations.
- Answers telephones and direct calls to appropriate staff.
- Receives and routes messages and documents such as laboratory results to appropriate staff and notifies patients of lab results per the doctor’s request
- Operates office equipment such as voicemail messaging systems, and uses word processing, spreadsheet, and other software to prepare reports and medical records.
- Maintains medical records, technical library, and correspondence files.
- Performs various clerical duties as directed by the office manager
- Coordinated scheduling patients for pelvic floor therapy per the doctor’s discretion
- Kept updated information on local pelvic floor therapy places for patients to be referred for as part of patient care/continuation of care
Learning Ambassador
Amazon BHM1
Bessemer, AL
04.2021 - 07.2022
- Oversee onboarding of new hires (first week training)
- Retrain
- Audits-Evaluating safe execution & training retention
- Continuous engagement and follow-up with associates
- Conducting new trainings/presentations for site or network level action items
- Coaching peers on safety & quality while teaching, on the floor & in production
- Data entry & developing
Flat Sorter ICQA Auditor
Amazon BHM1
Bessemer, AL
04.2021 - 07.2022
- Execute Standard work Checklist.
- Clearing any dwelling packages on the induct stations, carrier belt netting, infinity bag inducts and jackpots
- Ensure all Flat Sorter inductors are logged in to their stations and logged into Project Fix
- Update PA with problem solve backlog
- Clear Carrier Faults on the Carrier belt
- Audit kick outs at jackpot, ensuring that the labels are not faded, ripped, or covering the spoo
- Audit polybags and ensuring that all round, magnetic, liquid, fragile, and bendable objects are decertified from polybags, so that the system will allow them to be packed into boxes
Warehouse Associate-Outbound Dock/Transit Outbound
Amazon BHM1
Bessemer, AL
06.2020 - 07.2022
- Frequently commended and required to follow all OSHA and state safety guidelines
- Required to wear all PPE to include an orange safety vest, gloves, and sometimes safety glasses
- Pick-up boxes that come down the assembly line and scan them into gaylords or carts in according to the order number shown on the TV screen and boxes
- Stack totes onto pallets and scan them to the correct order number in pallets of 20 or 24
- Certified to use pallet wrapper in according to safety guidelines
- Taught and certified to use the robot, to include removing totes that are overpacked and will not fit in the robot
Seasonal Safety Coordinator
Amazon BHM1
Bessemer, AL
10.2020 - 12.2020
- Frequently commended and required to follow all OSHA and state safety guidelines
- Required to wear all PPE to include an green safety vest, gloves, and sometimes safety glasses
- Walked facility to make AA’s aware of safety guidelines, such has hair has to be above shoulders, gloves have to be worn, and a safety vest must be worn while on the dock
- Collected data for safety specialist, such as how many people had their hair down, who wasn’t wearing gloves, who isn’t maintaining social distancing, and who wasn’t wearing their mask properly
- Completed audits for safety specialist such as the Keva audit, which just audits the carts on outbound dock to make sure that they are not overstuffed, audited each AR gate in inbound to make that the emergency key was in place where it should be, and also audited the amnesty bins to show which ones were full and leftover from dayshift
Patient Care Technician
St. Vincent's Birmingham
Birmingham, AL
09.2018 - 08.2020
- Frequently commended for maintaining the safety, respect, and dignity of residents
- Trained new nursing assistants
- Maintained patient privacy and confidential patient information
- Aided with daily living needs such as bathing, dressing, toileting, eating, as well as personal care
- Assisted RN in obtaining blood sugars, specimens, and vital signs from patients
- Tended to ill and injured individuals under the supervision of doctors and nurses
- Tended to patients before and after surgery and assisted with mobility after surgery
- Assisted physical therapy with exercises during rehab sessions
- Assisted RN in performing catheterization on patients
- Removed foley catheters and IV's upon doctor and nurse approval
- Performed EKG upon doctors order
- Performed bladder scan
- Was voted employee of the month for excellent patient care and teamwork
Patient Care Technician
Walker Baptist Medical Center
Jasper, AL
08.2018 - 06.2019
- Frequently commended for maintaining the safety, respect, and dignity of residents
- Trained new nursing assistants
- Maintained patient privacy and confidential patient information
- Aided with daily living needs such as bathing, dressing, toileting, eating, as well as personal care
- Assisted RN in obtaining blood sugars, specimens, and vital signs from patients
- Tended to ill and injured individuals under the supervision of doctors and nurses
- Tended to patients before and after surgery and assisted with mobility after surgery
- Assisted physical therapy with exercises during rehab sessions
- Assisted RN in performing catheterization on patients
Patient Care Technician
UCHealth Memorial Hospital North
Colorado Springs, CO
11.2017 - 06.2018
- Frequently commended for maintaining the safety, respect, and dignity of residents.
- Trained new nursing assistants.
- Maintained patient privacy and confidential patient information.
- Aided with daily living needs such as bathing, dressing, toileting, eating, as well as personal care.
- Assisted RN in obtaining blood sugars, specimens, and vital signs from patients.
- Tended to ill and injured individuals under the supervision of doctors and nurses.
- Assisted RN in performing catheterization on patients.
Certified Nursing Assistant
Christian Health Care of Lebanon North
Lebanon, MO
10.2015 - 07.2017
- Frequently commended for maintaining the safety, respect, and dignity of residents.
- Trained new nursing assistants.
- Maintained patient privacy and confidential patient information.
- Aided with daily living needs such as bathing, dressing, toileting, eating, as well as personal care.
- Assisted residents in daily activities provided by the activities director.
- Completed 100 hours of clinical experience in the nursing assistant program directed by the company.
Single Pack/Assembly Line Worker
Emerson Climate Technologies
Lebanon, MO
06.2015 - 08.2015
- Inserted and positioned materials and clamped, spliced, and fitter parts using hand and power tools.
- Loaded single compressors into single-pack boxes.
- Applied labels to single-pack boxes with individual compressor information.
- Placed single parts used for assembly into each box with each compressor.
- Loaded each single-pack box onto the skid to be wrapped and sent off to the buyer.
- Learned and followed all OSHA and state safety guidelines
Education
Certified Nursing Assistant Program -
Christian Health Care of Lebanon North
Lebanon, MO01-2016
High School Diploma - undefined
Falcon High School
Peyton, CO05-2015
Skills
- Compassionate and patient-focused care during sensitive or stressful situations
- Strong teamwork and collaboration within healthcare teams
- Excellent organizational and time-management skills
- Effective multitasking in fast-paced clinical environments
- Strong communication and interpersonal skills
- Critical thinking and sound decision-making
- Quick problem-solving abilities
- Ability to remain calm and effective in high-stress situations
- Proficiency with Microsoft Word and Excel
- Experience with EHR / EMR systems and medical documentation
- Customer service and patient relations
- Strong reading comprehension and written communication
- Active listening and patient service excellence
Timeline
Medical Support Assistant (Remote)
Ansible Government Solutions
05.2024 - Current
Float Front Desk/Medical Secretary
Urology Centers of Alabama
07.2022 - 05.2024
Learning Ambassador
Amazon BHM1
04.2021 - 07.2022
Flat Sorter ICQA Auditor
Amazon BHM1
04.2021 - 07.2022
Seasonal Safety Coordinator
Amazon BHM1
10.2020 - 12.2020
Warehouse Associate-Outbound Dock/Transit Outbound
Amazon BHM1
06.2020 - 07.2022
Patient Care Technician
St. Vincent's Birmingham
09.2018 - 08.2020
Patient Care Technician
Walker Baptist Medical Center
08.2018 - 06.2019
Patient Care Technician
UCHealth Memorial Hospital North
11.2017 - 06.2018
Certified Nursing Assistant
Christian Health Care of Lebanon North
10.2015 - 07.2017
Single Pack/Assembly Line Worker
Emerson Climate Technologies
06.2015 - 08.2015
High School Diploma - undefined
Falcon High School
Certified Nursing Assistant Program -
Christian Health Care of Lebanon North