Savannah Alley
Customer Support Representative
Jacksonville,FL
Summary
Dynamic professional with a proven track record in customer service excellence and software troubleshooting, honed at Revalize Inc. and Publix Pharmacy. Skilled in fostering customer satisfaction and team productivity through creative issue resolution and effective communication. Demonstrates exceptional organization and a keen attention to detail, driving operational success and exceeding customer expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Support Representative
Revalize Inc.
Jacksonville, FL
05.2022 - Current
- Engaged in active listening with callers to confirm or clarify information and diffuse anger.
- Shared knowledge with team to foster growth and collaboration.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained an up-to-date knowledge of products and services offered by the company.
- Read technical manuals and took training courses to maintain knowledge of software.
- Escalated cases to solve problems and drive customer satisfaction.
- Followed established policies and procedures while providing excellent customer service.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Lead Pharmacy Technician
Publix Pharmacy
Jacksonville, FL
03.2016 - 05.2022
- Delegated daily tasks to team members to optimize group productivity.
- Monitored operations and reviewed records and metrics to understand company performance.
- Maintained accurate records of medication dispensing and inventory.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Maintained accurate patient records and updated prescription information as needed.
- Entered prescription information into computer databases.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Implemented strategic plans to enhance team performance and productivity.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Ensured compliance with all safety regulations in the workplace.
- Trained new managers on store procedures, policies, and customer service, promoting outstanding customer service.
Education
Associate of Arts -
Florida State College
Jacksonville, FL06-2024
Skills
- Customer service excellence
- Remote support
- Complaint handling
- Customer success management
- Organization and recordkeeping
- Shipping and receiving
- Software troubleshooting
- Inbound call answering
- Excellent communication
- Attention to detail
- Customer needs assessment
- Creative issue resolution
Affiliations
- Avid reader
Certification
- Certified Pharmacy Technician
Timeline
Customer Support Representative
Revalize Inc.
05.2022 - Current
Lead Pharmacy Technician
Publix Pharmacy
03.2016 - 05.2022
Associate of Arts -
Florida State College
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