Savannah Amres
Jamaica,USA
Summary
Dynamic banking specialist with five years of experience enhancing customer service and operational efficiency. Successfully trained new staff and implemented compliance checks, significantly improving service quality and client relationship management in fast-paced banking environments.
Overview
10
10
years of professional experience
Work History
Bank Trainee
Maspeth Federal Savings Bank
Middle Village, New York
10.2021 - Current
- Trained new staff on banking procedures and customer interaction, improving service delivery.
- Collaborated with team members to elevate customer service standards.
- Managed daily cash flow and balanced registers, ensuring smooth branch operations.
- Conducted compliance checks to ensure adherence to banking regulations.
- Facilitated interdepartmental communication, streamlining workflow processes.
- Scheduled appointments for financial advisors and loan officers efficiently.
Universal Banker
Maspeth Federal Savings Bank
Maspeth, USA
01.2021 - Current
- Cultivated client relationships, resulting in successful openings of IRA commercial and trust accounts.
- Conducted bank operations, ensuring safety of bank and client assets through diligent account supervision.
- Trained and supervised universal bankers, improving service quality and client satisfaction.
- Created training booklet for new banking system established in 2020 for customer service representatives.
Bank Teller
Maspeth Federal Savings Bank
Maspeth, USA
08.2019 - 12.2020
- Processed daily customer transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier's checks.
- Assisted customers in account openings and closures while processing mortgage payments.
- Maintained accurate transaction records and ensured proper documentation for each transaction.
- Monitored compliance with regulations, including currency transaction reports, warning flags, and signature checks.
Teller
NY Community Financial
Queens, USA
06.2016 - 08.2019
- 3+ years experience in handling and processing customers' cash, checks, wire transfers, bill payments, and any other financial transactions in a timely manner.
- Verified and updated customer identification and personal documents to ensure compliance and secure processing of transactions.
- Identified counterfeit checks, forgeries, and suspicious activity using company technology; escalated issues and patterns to store or regional manager for resolution.
- Followed policies in operations manual and exercised management discretion to maintain operational integrity.
Education
Bachelor's degree - Forensic Psychology
John Jay College of Criminal Justice
Manhattan, NY08-2023
High school -
John Adams High School
Queens, NY06-2016
Skills
- Banking
- Branch Operations
- Cash Handling
- Cash management
- Compliance auditing
- Customer Service
- Customer relations
- Account Management
- Staff training
- Microsoft Office
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Bank Trainee
Maspeth Federal Savings Bank
10.2021 - Current
Universal Banker
Maspeth Federal Savings Bank
01.2021 - Current
Bank Teller
Maspeth Federal Savings Bank
08.2019 - 12.2020
Teller
NY Community Financial
06.2016 - 08.2019
Bachelor's degree - Forensic Psychology
John Jay College of Criminal Justice
High school -
John Adams High School