Savannah Atkinson
Chattanooga,TN
Summary
I am a rising sophomore in undergraduate studies at the University of Tennessee- Chattanooga. I am studying Chemical Engineering while working multiple jobs and maintaining extra-curricular responsibilities. I have a strong work ethic and a drive to succeed in both academic and professional settings.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Residential Assistant
University of Tennessee at Chattanooga
08.2024 - Current
- Encouraged student participation in community and social university-sponsored programs.
- Assisted parents and provided support and education to minor residents' families.
- Documented student concerts and followed up with students after confrontations.
- Upheld all university and residence hall rules, regulations, and policies.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Assisted in opening and closing of residence halls at beginning and end of each semester, as well as during vacation periods.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Promoted positive relations between residents and staff.
- Worked flexible hours across night, weekend, and holiday shifts.
Restaurant Team Member
Newk's Eatery
02.2024 - Current
- Cultivated warm relationships with regular customers.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Operated register to process payments and collect cash payment for order totals.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Used proper techniques to prepare food and ingredients.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Greeted guests pleasantly and answered menu questions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Summer Conference Assistant
University of Tennessee at Chattanooga
05.2024 - 08.2024
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Applied effective time management techniques to meet tight deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored areas for security issues and safety hazards.
- Notified management of security, vandalism and theft concerns.
- Gathered data, physical samples, and photographic evidence of alleged issues.
- Worked flexible hours across night, weekend, and holiday shifts.
Team Member
Chick-fil-A
06.2021 - 08.2023
- Cheerful and energetic college freshman with a proven ability to provide excellent customer service and resolve customer complaints in a timely manner
- Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment
- Always looking to learn.
Kitchen Team Member
Chick-fil-A
06.2021 - 08.2023
- Displayed a high level of multitasking abilities to manage multiple tasks simultaneously during peak hours
- Adhered strictly to recipes while preparing meals for customers per their specifications
- Exhibited excellent communication skills to effectively interact with customers and other team members
- Demonstrated knowledge of health codes and sanitation regulations while preparing food items
- Demonstrated ability to work collaboratively with kitchen staff, providing support and guidance when needed
- Followed safety guidelines at all times while using sharp knives or other cutting tools
- Practiced safe food handling procedures to maintain the highest quality standards for all menu items served
- Kept work area and equipment clean throughout shift
- Cleaned and sanitized all dishes, utensils, and equipment as required by health department regulations
- Handled dishwashing tasks to provide kitchen with steady supply of clean pots, pans, and cooking utensils
- Inspected incoming shipments for damages or discrepancies prior to accepting delivery.
Team Member
Jumpin' Jellybeans
06.2022 - 11.2022
- Communicated effectively with customers, supervisors, and team members
- Performed opening and closing duties, including store cleaning and restocking
- Communicated with children and adults of all ages
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs
- Maintained high standards of cleanliness throughout all assigned areas on a daily basis
- Disinfected and cleaned bathroom areas, refilling dispensers.
Horse Feeder
Old West Special Trails
09.2019 - 06.2020
- Exhibited the ability to work independently with minimal supervision while delivering quality results
- Possessed excellent attention to detail when vacuuming, dusting, mopping, and sweeping
- Provided technical support to customers on product usage and troubleshooting techniques
- Successfully handled escalated customer complaints in a professional manner
- Developed an understanding of store policies related to payments, returns and exchanges
- Ensured compliance with all company policies and procedures relating to cash handling processes
- Processed refunds, discounts, voids, and other transactions as needed while maintaining appropriate security protocols
- Provided excellent customer service by answering questions regarding products, services and payment options
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
Director's Assistant
Old West Special Trails
06.2001 - 01.2005
- Supervised students during lunch periods, recesses, assemblies, and other special events
- Provided guidance to students in the selection of suitable horses for their level of experience
- Monitored student progress, providing feedback and support as needed
- Provided individualized instruction to small groups of students within a classroom setting, reinforcing concepts taught by the teacher
- Participated in in-service training, staff meetings and other activities to facilitate professional development.
Education
Bachelor of Science (B.S.) in Chemical Engineering Candidate - Minor in Engineering Management
University of Tennessee At Chattanooga
Chattanooga, TN05.2027
High School Diploma - undefined
Faith Heritage Christian Academy
Millington, TN05.2023
Skills
- Customer Service
- Critical Thinking
- Outgoing and positive personality
- Communication
- Telephone operating
- Staff Training
- Money Handling
- Heavy Lifting
- Attention to Detail
- Cleaning
- Willingness to Learn
- Complex Problem-Solving
- Chemical Handling
- Calculations and Measurements
- Mechanically Inclined
- Peer Relationships
- Guest Satisfaction
- Suggestive Selling
- Disability Awareness
Certification
BLS (Basic Life Support) certification
Awards
- Brock Scholar
- Graduated with Honors
Languages
American Sign Language
Professional Working
Spanish
Full Professional
Software
Word
Microsoft Excel
Google Doc
Powerpoint
Canva
Google Slides
Timeline
Residential Assistant
University of Tennessee at Chattanooga
08.2024 - Current
Summer Conference Assistant
University of Tennessee at Chattanooga
05.2024 - 08.2024
Restaurant Team Member
Newk's Eatery
02.2024 - Current
Team Member
Jumpin' Jellybeans
06.2022 - 11.2022
Team Member
Chick-fil-A
06.2021 - 08.2023
Kitchen Team Member
Chick-fil-A
06.2021 - 08.2023
Horse Feeder
Old West Special Trails
09.2019 - 06.2020
Director's Assistant
Old West Special Trails
06.2001 - 01.2005
Bachelor of Science (B.S.) in Chemical Engineering Candidate - Minor in Engineering Management
University of Tennessee At Chattanooga
High School Diploma - undefined
Faith Heritage Christian Academy
BLS (Basic Life Support) certification
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