Savannah Baldwin
Virginia Beach,VA
Summary
Recent graduate with foundational knowledge in Forensic Science & Criminal Justice and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Extremely adaptable to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities and willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Social Media Marketing Manager
DML Designs
Virginia Beach, VA
04.2023 - Current
- Managed multiple social media platforms for increased engagement and audience growth.
- Created engaging multimedia content including graphics, videos, and blog posts to enhance user experience.
- Increased website traffic through effective content creation and search engine optimization strategies.
- Maintained a consistent brand voice across all channels, fostering trust among followers and customers.
- Monitored industry trends to stay ahead of competitors, adjusting tactics as needed.
- Coordinated promotional events to generate buzz around new product launches or initiatives.
- Collaborated with cross-functional teams to develop cohesive marketing plans and messaging.
- Analyzed performance metrics to optimize content strategy and improve overall reach.
- Drove customer loyalty through personalized engagement strategies tailored to individual preferences.
Receptionist
The Collective Tattoo & Body Piercing
Virginia Beach, VA
07.2019 - Current
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Introduced customers to products and services offered.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Collected, sorted, distributed and sent mail and packages.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- CPR and Bloodborne Pathogens trained.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled and confirmed appointments and meetings for tattoo artists and piercings.
- Received and routed business correspondence to correct departments and staff members.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Dog Handler
Great Neck Doggie Daycare
Virginia Beach, VA
10.2018 - 07.2019
- Greeted dogs into daycare and performed necessary duties with approximately 50+ dogs such as; feeding, letting them out, walking them, medication administration, playing, monitoring for safety, tending to neglected rescues, overnight cleaning, training, tending to wounds, breaking up dog fights, and more.
- Incorporated positive reinforcement methods to correct behavior problems in dogs.
- CPR and Bloodborne Pathogens trained
- Tailored walks for older dogs and dogs with variety of health concerns.
- Fed, walked and cared for 50+ dogs during owners' absences and out-of-town trips.
- Managed countless dogs of all breeds and sizes, providing attentive care.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Led dogs away from hazards, obstacles and other animals to protect safety.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
Head Hostess
Tapped Gastropub
Virginia Beach, VA
08.2017 - 10.2018
- Answered customer questions about hours, seating and reservation booking information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Helped waiters/waitresses by taking drink orders, clean tables and anything else for team cooperation.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Monitored dining room and guest flow to maximize table usage and minimize wait times.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
Game Master
The Room VB
2700 Avenger Dr Ste 103, VA
11.2015 - 01.2018
- Watched guests closely to maintain current understanding of gameplay.
- Explained company policies, game rules and safety requirements.
- Planned and set up games with specific subject matter and stories.
- Kept game and party rooms clean and neat for next guests.
- Serviced bathrooms by picking up debris, wiping down surfaces and restocking supplies.
- Developed new, competitive tournament-based gaming field for numerous players and hosted successful leagues.
- Communicated clearly and on-time to share clues and direct game actions.
- Followed specifications and technical limitations when designing to meet established design and gameplay objectives.
- Created core game features, including storylines, role-play mechanics and character biographies for new video game or game franchise.
- Established documents outlining concept, art, deliverable specifications, game flow charts and overall content to help keep projects moving and teams working together cohesively.
- Communicated with art, production and programming teams to design innovative game elements and optimize quality for better player experiences.
- Managed project requirements and accomplished objectives by self-monitoring progress and promptly solving issues.
- Conducted regular design reviews throughout game development process.
- Prioritized tasks and carefully managed time to consistently meet delivery dates.
- Educated new players on game rules, mechanics, and strategies, enabling them to fully enjoy their gaming experience.
Education
Bachelor of Science - Criminal Justice & Sociology
Old Dominion University
Norfolk, VA08-2025
Skills
- Skilled problem solver
- Adaptive
- Strong Communication Skills
- Natural leader
- Organization skills
- Reliability
- Critical thinking
- Multicultural sensitivity
- Teamwork and collaboration
- Detail-oriented
Continuing Education
Currently applying to masters programs in forensic science.
Timeline
Social Media Marketing Manager
DML Designs
04.2023 - Current
Receptionist
The Collective Tattoo & Body Piercing
07.2019 - Current
Dog Handler
Great Neck Doggie Daycare
10.2018 - 07.2019
Head Hostess
Tapped Gastropub
08.2017 - 10.2018
Game Master
The Room VB
11.2015 - 01.2018
Bachelor of Science - Criminal Justice & Sociology
Old Dominion University