Savannah Bojorquez
Tucson,AZ
Summary
Experienced professional bringing several years of experience in debt collections and accounts receivable. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts.
Recent graduate with extensive training in accounting, excited to secure rewarding role in collections as professional. Well versed in accounts receivable and accounts payable principles with expert data entry skills. Experienced in general ledger accounting, account reconciliation, financial analysis, and financial reporting.
Overview
1
1
Language
6
6
years of professional experience
Work History
Collections Agent
Citi Bank Corporate
Tucson, Az
09.2022 - 09.2024
- Managed delinquent consumer accounts following Citi Bank Corporate collections procedures.
- Contacted customers to discuss payment options and resolve overdue balances.
- Documented customer promises, notes, and follow-up actions in collections records.
- Applied compliance rules during collection calls and account negotiations.
- Negotiated payment arrangements within Citi Bank Corporate credit guidelines.
- Escalated complex accounts to supervisors and specialized recovery teams.
- Resolved billing inquiries and account disputes through clear customer communication.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Created repayment plans based on account holders' financial status and repayment abilities.
Customer Service Representative
C3 Customer Contact Channels
Tucson, Az
09.2018 - 04.2022
- Managed inbound customer contacts across phone, email, and chat channels.
- Resolved billing and account questions using C3 customer contact systems.
- Verified customer information and updated records in CRM databases.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
Education
Pima Partnership
Tucson, AZSkills
- Debt collection
- Account reconciliation
- Payment negotiation
- Collections software
- Payment processing
- Billing analysis
- Dispute resolution
Languages
English
Professional
Timeline
Collections Agent
Citi Bank Corporate
09.2022 - 09.2024
Customer Service Representative
C3 Customer Contact Channels
09.2018 - 04.2022
Pima Partnership