Savannah Brown

• Supervise staff and maintain clear communication between front and back of house while delegating tasks, providing constructive criticism, and making appropriate cuts to staff
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Handle escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Assessing and ordering all paper supplies needed for day-to-day operation
• Consistently get the most patrons to sign up for our VIP program
• Programmed all tip-pool spreadsheets to avoid human error and streamlined procedures

• Ensured clear communication with guests and team members and accurate management of wait-time and flow of seating with guests
• Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

• Assisted with organizing and leading workouts, game planning, and skill building with individual players

• Managed workflow, delegation of tasks, opening and closing of store, money management, and placing produce orders

Biotechnology Lab Assistant Certificate of Proficiency

• Year-long program dedicated to ensuring accurate usage and proficiency of micropipettes, PCR, gel electrophoresis, proper sterilization techniques, culture media, preparations of lab solutions, legality in biotech and pharmaceutical development, spectrophotometry, separation techniques