Savannah Campbell-Laing Colley
Des Moines,IA
Summary
Decisive Banquet Supervisor with 1+ years of experience orchestrating various aspects of banquet services for optimal and smooth-running events. Excels at planning function details, directing staff and interacting with other industry professionals for clear communication with personnel and enjoyable gatherings for attendees. Poised with confidence and expertise to swiftly solve problems. Overall food and beverage experience totaling 6+ years. Strengths include organization, time management, & positivity. Possesses the ability to thrive in individual or team settings. Thrives in areas of customer service and support.
Overview
6
6
years of professional experience
Work History
Restaurant Supervisor
Hilton
Des Moines, IA
04.2021 - 08.2022
- Rapidly identified and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Trained new employees on restaurant policies and procedures.
- Updated computer systems with new pricing and daily food specials.
Barista
Hilton
Des Moines, IA
03.2019 - 04.2021
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
Banquet Supervisor
Prairie Meadows Casino, Racetrack, & Hotel
Des Moines , IA
08.2022 - Current
- Reviewed banquet orders and communicated changes with kitchen staff.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Oversaw and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Delegated tasks among staff members according to their abilities and skillset.
- Provided guidance to servers during meal times to ensure smooth flow of service.
- Organized and laid out buffet equipment, food displays, and other items.
- Resolved conflicts between coworkers in a professional manner when necessary.
- Maintained accurate records of employee attendance and payroll information.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event.
- Completed and reviewed final banquet checks after completion of services rendered at banquet events.
Barista
Scooters
Des Moines, IA
09.2017 - 06.2018
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Cultivated to recall customers' names and address each by name.
Education
High School Diploma -
Bellevue West Sr High School
Bellevue, NENo Degree - CNA
Des Moines Area Community College
Ankeny, IASkills
- Dietary Restriction Compliance
- Inventory Control
- Customer Service
- Payroll Preparation
- Staff Forecasting
- Verbal and Written Communication
- Critical Thinking
- Payment Acceptance
- Standards Enforcement
- Team Member Development
- Food and Beverage Service
- Point of Sale POS Software
Timeline
Banquet Supervisor
Prairie Meadows Casino, Racetrack, & Hotel
08.2022 - Current
Restaurant Supervisor
Hilton
04.2021 - 08.2022
Barista
Hilton
03.2019 - 04.2021
Barista
Scooters
09.2017 - 06.2018
High School Diploma -
Bellevue West Sr High School
No Degree - CNA
Des Moines Area Community College
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