Savannah Carlson
Gate City Bank
Bismarck,ND
4
years of professional experience
Dynamic banking professional with proven leadership at Gate City Bank, excelling in branch operations and personal lending. Recognized for fostering client relationships and achieving sales targets, while mentoring team members. Proficient in banking software and committed to delivering exceptional customer service, enhancing branch profitability and client satisfaction.
Work History
Personal Banking Supervisor
2 Years 4 Months- Ensured timely completion of all branch audits by maintaining accurate records and adhering to established policies.
- Facilitated smooth loan closings through accurate document preparation, proper disclosures, and efficient coordination among all parties involved.
- Contributed to increased branch profitability by consistently meeting or exceeding personal lending targets each quarter.
- Promoted a culture of excellent customer service within the team, resulting in high levels of client satisfaction.
- Mentored junior colleagues in best practices of personal lending and client relationship management.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Personal Banker
8 Months- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
Customer Service Representative
1 Year 3 Months- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Education
- Business Administration
Skills
Ambitious self-starter
Communication
Banking software proficiency
Time management
Notary republic
Credit insurance
Signature guarantee
NMLS#: 2489066
Community Involvement
- Volunteering at Ignite Church in the children’s ministries monthly.
- Leader of a Women’s life group at Ignite Church weekly.
- Dedicated over 50 hours of volunteer time this year by regularly participating in community volunteer events for various organizations.
Timeline
Personal Banking Supervisor
Gate City Bank
04.2023 - 08.2025Read More
Personal Banker
Gate City Bank
07.2022 - 03.2023Read More
Customer Service Representative
Gate City Bank
04.2021 - 07.2022Read More
Warren Alvarado Oslo High School
Read More
North Dakota State University
from Business Administration
Read More