SAVANNAH CLARKE

Marketing/Business Operations

• Categorize support tickets in Salesforce according to priority level and coordinate with cross-functional teams to establish efficient resolution.
• Oversee memberships, bookings, billing, and tours for private office holders and all-access/on-demand members through Yardi Kube, optimizing processes to enhance service delivery and member retention.
• Conduct building walkthroughs to ensure work standards are met, streamline move-in and move-out processes for office tenants, and onboard new community members, resulting in improved tenant satisfaction and operational efficiency.

Project Management and Event Management:

• Communicating with local off site vendors for marketing initiatives to grow occupancy within the building and leveraging in person events maintaining relationship dynamics with partners driving office growth.

Community Management

• Independently launching member spotlight to highlight and bring personal brand awareness to members of the community resulting in 10% improved retention, strategic partnerships, and maintaining strong relationships.
• Spearheading weekly events with diverse marketing strategies boosting WeWork brand awareness and retention rates among private office holders and all-access members of the community

• Set weekly goals for team members and scheduled feedback sessions resulting in a 10% increase in NPS performance rate.
• Supported an average of 60 customers daily, offering expert guidance on prescription diets and specialty nutrition products, resulting in a 15% increase in customer retention for recurring dietary orders.
• Utilized CRM platforms to document and track customer interactions, helping identify trends that led to a 10% reduction in repeat contact rate for veterinary diet inquiries.

• Servicing 500-600 customers on a weekly basis through phone calls, emails, and chat support
• Utilized internal CRM tools and support platforms to track, analyze, and optimize support interactions, contributing to a data-driven improvement in customer experience.
• Collaborated with team leads to identify trends in customer feedback and implement process improvements, contributing to a measurable increase in team-wide performance metrics.

• Streamlined weekly shows by managing the light board, sound board, and cues, while also overseeing box office operations and front-of-house activities, ensuring smooth performances and an enhanced audience experience.
• Applied strong problem-solving skills to effectively resolve issues between students and faculty, resulting in improved communication and a more collaborative environment.